Summary

Responsible for supporting overall operations of the store, staff, merchandise, and customer service. The administration assistant will support the Store manager in the achievement of sales objectives, maintaining and achieving high operational standards and goals.

Job Description

Policy and procedures:

• Understand and enforce all operational policies and procedures as dictated by the SOP Bible, Guideline Handbook, the Human Resources manual, and other related material
• Understand the procedures throughout the sales journey, which include merchandising receipt, transfer in & out, stock-take, cash-in, after-service, etc.
• Coordinate with retail operation office to update all store staffs on the latest operational requirement and ensure timely follow up and feedbacks.
• Assist the Store Manager to monitor the implement, be motivated to join the discussion on improvement and action plans.

Store Maintenance:

• Assist in managing and maintaining the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture, equipment, or other items related to the facility
• Assist in coordinating and managing all facility maintenance, construction, and renovation
• Ensure organization of all back-office areas, stockrooms, external stockrooms, packing area and cashier.
• Maintain and manage all store systems inclusive of telephone, alarm plumbing, E-mail, etc.…
• Record accurately of the repair and maintenance work conducted

Financial:

• Process all store invoices and expenses, ensure all expense in accordance with company policy and procedure
• Assist the store manager on Concur system

Human Resources: supporting the store manager with the following

• Ensure all associates complete the onboard process and resignation process.
• Process all Human Resources paperwork correctly and in a timely manner
• Proper integrity of attendance record and on-time submission.
• Keep track of time worked of all PT, monitor overtime for FTE associates
• Sort resumes and schedule interview with appropriate managers

Other: 

• Other duties as deemed necessary for the position

QUALIFICATIONS

• Bachelor degree or equivalent
• 2-year experience in retail on operations or office administration. Experience in luxury retail is a plus.
• Excellent computer skills, additional language skills are a plus.
• Be available to work retail hours (includes weekend)
• Good at analytical, organizational, and interpersonal communication skills are required.
• Strong understanding of details with ability to handle multiple tasks.

Job Type

Fixed Term (Fixed Term)

Start Date

2024-10-01

Schedule

Full time

Organization

BALENCIAGA FASHION SHANGHAI CO. LTD