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TEAM LEADER (Air CoE)

Job Level: JL3

The Team Leader is responsible for leading the day-to-day Air Operations and Air FinOps execution, ensuring high-quality delivery of Export/Import processes, billing accuracy, system compliance, and KPI performance across assigned teams. The role provides operational oversight, coaching, stakeholder management, and process governance to support Maersk’s global standards and customer commitments.

JOB DESCRIPTION

People Leadership & Team Management

• Lead, coach, and develop a team of Process Experts (JL2) and associates, ensuring high engagement and performance.

• Drive daily huddles, workflow allocation, shift planning, and resource balancing.

• Monitor productivity, accuracy, utilization, and quality scores.

• Provide regular feedback, 1:1 sessions, performance check-ins, and support development plans.

• Ensure new joiners and cross-trained staff complete their learning paths and competency requirements.

Operational Performance (Air Export & Import)

• Oversee execution of end-to-end Air OPS processes (booking, documentation, milestones, manifesting, handover, cargo release).

• Ensure shipments follow global SOPs, customer SLAs, and regulatory compliance.

• Monitor exception queues, delays, and risk shipments; support proactive issue resolution.

• Coordinate with Area OPS, CX, Ground Handlers, and external partners to secure smooth cargo flow and customer satisfaction.

• Ensure consistency in milestone completion and process discipline.

Financial Operations (FinOps – Billing, SO/PO, Cost & Revenue Controls)

• Oversee timely and accurate SO/PO creation, cost posting, and customer invoicing.

• Monitor incorrect billing cases, rate discrepancies, SO/PO mismatches, and system interfaces (CW1 Billing Tab, Cost Update, Finance tools).

• Ensure compliance with finance controls, revenue recognition timelines, and audit requirements.

• Guide the team in resolving disputes, credit/debit notes, and finance escalations with proper documentation.

KPI Management & Reporting

• Review daily/weekly dashboards and intervene early on potential misses.

• Present weekly performance updates to the Execution Manager and Area stakeholders.

• Support root-cause analysis and implement corrective/preventive actions.

Stakeholder Management

• Serve as the first escalation point for Areas, CX teams, Ground Handlers, and internal Finance.

• Communicate proactively on risks, delays, performance issues, and customer-impacting cases.

• Participate in Area reviews, performance calls, and process drift discussions.

• Build a strong partnership with regional leads and GPO/Process Excellence teams.

Process Excellence & Governance

• Ensure all SOPs, SLAs, and WI (Work Instructions) are updated and adhered to.

• Drive standardization, process health checks, and compliance audits.

• Lead or support Kaizen initiatives, automation ideas, and efficiency projects (e.g., CW1 mirroring, reverse mirroring, DQ cleanup tasks).

• Maintain visual management boards and ensure MOS (Maersk Operating System) compliance.

QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Finance, or related field.

• Minimum 3–5 years of experience in Air Operations / Air FinOps.

• Prior experience in leading small teams or acting as SME is preferred.

• Must be based in the Philippines and amenable to work during local holidays

• Open to a Hybrid work arrangement but should still be willing to work onsite when needed

• Night-shift work schedule (8:30PM earliest schedule)

• Willing to work on weekends/rotating off

Technical Skills Required

• Strong understanding of Air Export/Import workflows and documentation.

• Knowledge of billing, finance controls, SO/PO management, and cost accuracy validation.

• System proficiency (CW1, other industry tools are an advantage).

• Strong analytical skills with ability to interpret KPIs and root‑cause analysis.

Leadership & Soft Skills Required

• Strong people management and coaching ability.

• Excellent communication and stakeholder handling skills across regions.

• High sense of ownership, problem-solving, and decision-making.

• Ability to work under pressure, manage conflicts, and support operational escalations.

• Continuous improvement mindset with strong process discipline.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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