This position will be under bancassurance team in supporting our bank partners in achieving sates target and fulfilling all relevant group/ local risk & control framework and regulatory requirement. Involving planning and execution of client-centric process improvement, implementation of bancassurance initiatives and accelerate process excellence by use of digitalization / automated process. Applicants should have relevant experience in bancassurance and be fluent in both Chinese and English.

Position Responsibilities:

• Lead sales support administrator team.

• Manage and make recommendations on appropriate staffing levels, training and development

• Allocate and monitor work of sales administrators to assure the attainment of department goals and objectives

• Direct sales administrators on daily activities required to support and assist on opportunities and proposals

• Act as a Subject Matter Expert (SME) and Field Liaisono

• Provide subject matter expertise for Proposal and Opportunities, including workflow analysis and enhancements for sales systems

• Field liaison for system projects and initiatives including conducting field training and providing on-going procedures

• Coordinate post implementation system support

• Gather information from the product teams to ensure a clear understanding of products and services that we are being offered.

• Work collaboratively with the management when implementing sales campaigns

• Contribute to key messaging and create supporting tools to the various sales initiatives

• Define and manage ongoing communication with inside sales teams, ensuring that maximum awareness of current tools. Facilitate communication and support training for new sales campaigns, script enhancements and changes. Responsible for continuous development of sales support staff

Required Qualifications:

• College degree or equivalent business experience

• 5+ years progressive business analysis and/or project management experience supporting significant business initiatives

• 7+ years’ experience in annuity/insurance industry or related industry

• Strong facilitation skills and ability to build team consensus

• Able to translate issues and problems into effective business solutions

• Works with business management to continually search for ways to develop new products and services and increase customer satisfaction

• Ability to handle multiple demands and competing priorities of multiple large initiatives

• Extensive knowledge of annuity industry including product development, distribution, customer and administration services and regulatory structure

• Strong communications skills, able to articulate business cases clearly and effectively when presenting information

• Ability to build effective business relationships with key stakeholders and business management

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid