Project Role : Enterprise Technology Architect
Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training and knowledge-sharing sessions to enhance team capabilities. - Monitor project timelines and deliverables, ensuring adherence to quality standards. Professional & Technical Skills: • Design solution architecture for scalable bot platforms using Dialogflow CX and GCP • Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) • Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance • Architect scalable designs considering GCP quotas, regions, and failovers Good to Have: • Implement CI/CD automation using Cloud Build or GitHub Actions • Drive cost optimization and GCP quotas/limits management • Extract usage insights using BigQuery, Looker Studio, and analytics tools Additional Information: - The candidate should have 15+ years with minimum 10+ Years of experience in google dialog flow. - Google Cloud Professional Cloud Architect / Developer - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.