We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Operations Manager role is responsible for providing operational support to the assigned leadership team in areas that span the client delivery life cycle. In this capacity, the Operations Manager is accountable to ensure tools, processes, and systems exist and effectively support the delivery of quality services to RSM's clients. The CS Operations Manager is responsible for planning, coordination and execution of all aspects of assigned projects through the project life cycle.

Essential Duties

• Partner strategically with assigned leadership to support the execution of short- and long-term goals.
• Provide day to day and ongoing performance management, development, coaching and exit-counseling of employees
• Provide direct support for time-sensitive and proprietary tasks for Assigned Leadership team members as requested.
• Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions. 
• Partner with the central region technology leadership team, and internal departments (human resources, sales, marketing, finance, legal) to develop, implement and maintain efficient and effective support processes
• Manage and facilitate new service line development / deployment and specific systems implementations by working with service line leaders, technical counterparts, internal support functions, and vendors as necessary
• Partner with regional operations liaisons to provide implementation support for assigned service line initiatives
• Provide ongoing operational support, oversight and process adherence for assigned service line and firmwide policy and procedures
• Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder
• Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basis
• Create and execute project plans. Revise as appropriate to meet changing needs and requirements. Manage project risks / issues. Recognize and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope.
• Complete assigned projects with minimal oversight; consistently deliver high quality work on time; review own work and the work of others prior to completion.
• Provide oversight and advocacy for the effective efficient use of internal systems.
• Performs other duties as assigned.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Bachelor’s degree required
• Project management certification, preferred

TECHNICAL/SOFT SKILLS

• Advanced Microsoft Office Skills, particularly excel, word, power point, Outlook
• Visio required
• Financial analysis
• Applies technical/procedural requirements of the position based on knowledge and experience within specialization
• Proven ability to lead diverse teams and affect organizational change
• Understands models for change leadership

EXPERIENCE

• Minimum of five years' experience working with management level individuals.
• Minimum of five years' experience working in a professional services firm; consulting preferred
• Minimum of three to five years working in assigned area with the ability to effectively manage multiple projects
• Previous experience in change management in a team environment
• Experience in navigating in a matrix reporting environment solving/resolving complex issues

LEADERSHIP SKILLS

• Ability to work autonomously and exhibit a professional demeanor to internal and external clients; proactively manages customer and vendor expectations
• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create “win-win” solutions for those involved
• Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations
• Continually enhances and builds upon knowledge base of the service in order to update and inform leadership as necessary
• Ability to define a business requirements, present options and secure management buy-in on appropriate solutions
•  Ability to support and assist with change implementation assignments
• Ability to train, mentor and provide guidance and feedback to other team members

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].