Position Summary:
Lead, train and encourage the CSR&PP team to boost the use of tools, technical resources and personal skills in order to build strong customer relationships, maintain 100% On time delivery & satisfaction and schedule the production lines while managing optimal inventory levels and leveraging plant resources

Responsibilities:

• Manage and guide the CSR & PP ETTS team in order to keep Customers (Service and Productive) 100% on time delivery and Satisfaction.
• Assure the performance a correct execution of SAP Capacity Analysis and Production planning & leveling for Reman, Emissions and Turbo plants.
• Review, analyze and communicate to finance and plant management the Monthly sales forecast for all productive customers for the campus.
• Ensure that team members are trained and motivate them in order to keep the SAP housekeeping and parametrization for all current and new customers and products.
• Maintain quality system documents such as Procedures, Manuals, Process and risk analysis updated.
• Train and support CSR &PP members to achieve smoothness ramp ups for new customers and obsolescence procedures.
• Assure that Customer returnable racks process is properly followed along with Warehouse Manager.
• Perform any Plant internal audits and participate in assigned plant Walk-through inspections and make sure the CSR& PP are also attending.
• Participate in Physical Count Process, lead and contribute to Inventory discrepancy analysis.

Profile & Job Experience:

• Proficient English
• Business Administration / Industrial engineer or similar
• Specialty desirable:  Customer Service /Logistics / MRP/ SAP
• >2 years SAP (Modules PP/SD)
• >3 years Customer Service / Production planner

Competencies:

• Customer Focus
• Ethics and Values
• Functional/Technical Skills
• Conflict Management
• Organizational Agility
• Problem Solving
• Priority Setting

Internal Use Only: Salary

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