Please note: This is a full-time, in-person role based at our Boise or Orlando office 

Job Summary: 

The Cash Application Specialist ensures the accurate, timely, and efficient application of all incoming payments across Denim’s factoring operations. This role plays a vital part in maintaining a clean receivables ledger, minimizing unapplied cash, and supporting smooth daily funding activities. 
In addition, this position manages the First Source (FS) Cash Application team, overseeing all work completed in Bank of America’s IREC system, including debtor matching, exception handling, and quality control. 

Essential Job Functions:  

Daily Payment Application 

• Apply all posted payments from the previous day with accuracy and timeliness.  

• Investigate and resolve payment exceptions, documenting all issues clearly in UC item descriptions 

• Charge back any short-paid and overage amounts per policy. 

• Review requested remittances and proactively clear unapplied cash as supporting information is received. 

Management of First Source Team & IREC Workflows 

• Oversee the daily work of the First Source cash application team, ensuring quality, consistency, accuracy, and adherence to Denim standards. 

• Manage all work performed in Bank of America’s IREC system, including: 

• Debtor name and account matching 

• Resolving missing or mismatched debtor entries 

• Exception handling and routing 
• Clearing batches and preparing items for import into Denim systems 
• Train FS team members on Denim workflows, cash application logic, and exception-resolution expectations. 

• Establish productivity expectations, SLAs, and quality controls for FS team performance. 

• Serve as the operational escalation point for FS-related issues in IREC. 

• Partner with internal teams to ensure a smooth transition when migrating more volume from EXL to FS. 

Unapplied Cash Management 

• Manage all unapplied cash over 60 days and release it to the client’s reserve when appropriate, unless it meets exception criteria such as refunds or suspected duplicates. 

• Manage refunds and ensure payments are sent back to the proper customer. 

Process Optimization & Quality Control 

• Support enhancements to payment-application workflows to improve speed, accuracy, and automation. (Derived from “Optimize Payment Application Processes”) 

• Help build standardized exception handling processes for both Denim and FS teams. 

• Identify recurring issues in remittances, debtor setups, or payment metadata and work with Product/Engineering to improve data integrity. 

• Contribute to automation initiatives that reduce manual work and improve accuracy, especially related to debtor matching and payment ingestion. (Derived from “Automation & Process Innovation”) 

Cross-Functional Collaboration 

• Work closely with Client Services to resolve payment discrepancies and obtain missing remittances. 

• Partner with Risk, Underwriting, and the Payments App Lead to ensure exception handling aligns with operational standards. 

• Communicate clearly with internal stakeholders when FS or Denim teams require additional information. 

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the partner.  

Position Requirements:  

FLSA Status: Exempt  

Physical Demands:   

Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach, and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard and mouse.   

 Work Environment:   

The working conditions will vary between an office environment and a remote home environment. The ideal protected indoor work environment is a clean, non-hazardous work area. The noise level in the work environment is typical of most office or remote home environments with telephones, personal interruptions, and background noises.  

EEO Statement: 

Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.