Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD IT Operations is home to a team of highly valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

Job Description:

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on Change Coordination, Task Planning and Stake holder management. There's meaningful work at every turn!

Primarily as an IT Project Coordinator, your general responsibilities will include coordinating, scheduling, and assisting in the deployment of security solutions. You will also be maintaining reports for governance related issues.

These responsibilities include but are not limited to:

• Gathering appropriate information on the change to be Implemented
• Associating related CIs, incidents, and services to the change request
• Providing status updates to TAO's, Business Unit leaders and all other Stake Holders
• Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.
• Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress.
• Conducting post-implementation reviews to validate the results of the change request
• Determining requester satisfaction with change request
• Vendor interaction to resolve issues with minimal turnaround time
• Enterprise Change Management procedures and adherence to change requirements
• As SME, assist Audit\Governance teams to provide audit information as it relates to Security Tools
• Own and coordinate resolution for incidents and coordinate with other teams for high priority incidents

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• 2-3 years of experience of ITIL based change managed and governance
• Microsoft Office products including, but not limited to Excel and PowerPoint
• Reviewing and maintaining up-to-date support documentation
• Good social, communication and technical writing skills
• Ability to work in and adapt to a changing environment
• Should have good leadership and change governance skills.
• Interpersonal skills.
• Adaptability.
• Efficiency.
• Change Planning and Scheduling.
• Risk-management skills.
• Negotiation skills.
• Ability to communicate effectively.

Additional Information:

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Learn voraciously, stretch your thinking, share your knowledge and educate others.

Communicate and collaborate with both technical and non-technical professionals.

Cultivate winning relationships by building trust with business and technology partners.

Share our commitment to productivity, effectiveness and operational efficiency.

Embrace change and witness amazing things happen – from the inside.

Make your mark. Join a dynamic team. Explore new ideas. This is your opportunity to impact the future of banking technology in areas and ways you've never imagined (at a bank)! Visit techjobs.td.com to learn more.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet