SAP Service Management Expert

Location: Europe (any)

Career level: Manager

We are seeking a results-driven SAP Service Management Expert with deep experience in the integrated Customer Service processes and configuration in SAP, preferably S/4HANA, Service Cloud (CX component) and Field Service Management (FSM). You should be familiar with other Service solutions from SAP such as Enterprise Service Management (ESM) for shared service automation. 

Priority Skills and Basic Qualifications

• Strong experience in SAP Customer Service (ECC CS, S/4HANA Service)

• Must have SAP S/4HANA Service implementation experience including functional design, solution architecture and estimation

• Experience in SAP Service Cloud and SAP Enterprise Service Management (ESM) is a plus

• Project Management experience

• Experience managing teams of 15+, including offshore teams

• External client-facing consulting experience

#LI-EU

Professional Skill Requirements

• Excellent leadership and executive presentation skills

• Proven management and delivery skills

• Proven ability to build, manage and foster a team-oriented environment 

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Excellent communication (written and oral) and interpersonal skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.