Posted:
8/12/2024, 5:00:00 PM
Location(s):
Buffalo, New York, United States ⋅ New York, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
People & HR
Receives and responds to internal/external customers regarding Human Resources (HR) questions, concerns and issues. Handles more complex inquiries, and seeks to resolve them in a timely and accurate manner.
HR Direct is the Bank’s internal contact center for HR-related questions and issues of employees, managers, former employees and retirees. This position provides quality service to current and former employees, managers, retirees and external customers in the resolution of their HR-related questions. The position interacts and communicates with various departments within Human Resources to obtain the required information to properly respond to these calls as needed.
Associates’ degree in Human Resources, Business Administration, or Communications
A minimum of 2 years’ HR Service Center or comparable setting experience,
OR in lieu of a degree,
A combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ HR Service Center or comparable setting experience
Thorough knowledge of personal computers and pertinent word processing and spreadsheet software and ability to work with multiple applications simultaneously
Ability to work with limited supervision
Knowledge of Company Benefits, Payroll and Compensation policies and procedures
Strong verbal and written communication skills
Proven customer service skills
Demonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion
Proven problem-solving skills
Bachelor’s degree in Human Resources, Business Administration or Communications
Minimum of 1 year’s Human Resources experience concentrating in Employee Benefits or Payroll
Ability to defuse irate or emotional callers
Ability to consistently demonstrate courtesy, helpfulness, professionalism, empathy and politeness to callers
Ability to display integrity and respect of the client by maintaining confidentiality on issues
Strong consulting and influencing skills
Sound research and analytical skills
Proven decision-making skills
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Website: https://mtb.com/
Headquarter Location: Buffalo, New York, United States
Employee Count: 10001+
Year Founded: 1856
Industries: Banking ⋅ Consulting ⋅ Credit ⋅ Financial Services ⋅ Insurance