JOB DESCRIPTION:

Duties and Responsibilities

· Proactively manage a portfolio of key accounts to execute collection strategies as well as the escalation of 
delinquent 
· Minimize Days Sales Outstanding (DSO), account balances over 30 days past due, and unapplied payments while 
increasing % current
· Responsible for ensuring all receivable portfolios are collected within terms while adhering to professional, 
ethical and legal collections practices
· Direct productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with 
overall department practices
· Fully responsible for daily management of collections, including providing customer service regarding collection 
issues, process customer refunds, process and review account adjustments, resolve client discrepancies and 
deductions
· Conduct timely research, analysis and decision making for resolution of deductions and disputed items, 
short/over-payments
· Build strong account relationships through continued phone contact with sales/commercial and relevant 
stakeholders
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process
· Establish and maintain effective and cooperative working relationships with all cross functional teams
· Participate in process improvement to enhance customer satisfaction
· Support Monthly Close
· Support Monthly KPI metrics
· Other duties as assigned

Key Competencies

· ERP Systems experience is desirable
· Strong written and verbal communication skills are essential 
· Strong computer skills especially MS Office 
· Commitment to excellent customer service
· Ability to prioritize and manage multiple responsibilities
· Ability to work independently in a fast-paced high-volume environment to ensure proper application
· Communicate with both internal and external customers to resolve problems and prevent orders and claims 
from being held or delayed
· Support Customer Service by responding to all customer related inquiries to improve knowledge and ensure 
customer satisfaction (One Call=One Contact)
· Identify process improvement by evaluating non-conformances and non-value-added activities to improve 
individual and company performance as well as customer satisfaction
· Keep the Credit and Collections Supervisor informed of serious credit and collections problems
· Cover work of other team members during absence and participate in special projects and related assignments 
as needed
· Establish and communicate goals on an individual and team basis to achieve cash flow, DSO and aging objectives
· Execute applicable Quality System processes
· Customer Focus
 

Minimum Qualifications

· Must be proficient in Microsoft Office Word and Excel
· Must have good keyboarding, typing and calculator skills
· Must be able to read, analyze, and interpret general credit reports and information
· Must have a working knowledge of Dun & Bradstreet, Experian or other related credit reports
· Must be able to communicate professionally, verbally and in writing
· Must be able to work independently and on a team
· Must be able to work effectively in a fast-paced environment with shifting priorities
Education & Experience
· Four-year degree in Business, Finance, Economics or accounting is a plus
· 2+ years relevant experience in an accounts receivable role – preferably with Shared Service Centre and 
multinational corporation background
· ERP system experience a plus

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)