Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Amex GBT is dedicated to helping its clients realize the greatest possible value from their investment in travel through industry leading products and technology, travel management expertise, consulting, strategic sourcing, supplier negotiation advisory and outstanding customer service.
The Client General Manager (SME) for Australia is a critical management role responsible for driving the strategic direction of Amex GBT’s client management team, with accountability for growth, customer satisfaction and leading a high performing team.
What You'll Do
Strategic Relationship Management
Australia Portfolio Accountability: Own the commercial performance, including same store growth, retention and client satisfaction of Australia SME clients.
Value realisation: Identify key leakage reasons and partner with the supplier and product team to address these. Coach and upskill the client management team to identify growth opportunities across their portfolio and articulate the incremental value to clients of adopting new products and solutions.
Commercial acceleration: Partner with sales to assist closing the largest, most strategic enterprise clients across the region, providing prospects with clarity and confidence in the client management team and processes.
Ecosystem development: Foster relationships with Amex GBT preferred suppliers and drive adoption
Leadership
Vision and leadership: Create and embed vision and plan for the Australia account management team. Establish a culture of accountability, consultative selling, and build succession plans within the organisation.
Define clear, measurable objectives and targets for the team. Partner with performance analytics to ensure business review meetings track progress, identify gap closing plans where required and scale best practices.
Cross functional collaboration: Partner with internal cross functional teams, such as supplier, traveller care, product and engineering.
Embody and drive Amex GBT’s culture across all interactions
Participate actively in the APAC SME Client Management leadership team to unlock growth opportunities, share best practices and embed strategic change
Develop and deliver strong industry knowledge across topics such as sustainable travel, the future of business travel, changing distribution landscapes etc
What We're Looking For
Proven experience navigating a matrixed environment, influencing without direct authority and partnering with cross functional teams to drive commercial growth across the Australia SME portfolio
Client management experience including strategic account planning.
Business development/sales experience strongly preferred, or proven experience growing an existing client base through identifying opportunities and successful pitching and implementation.
Strong understanding of the principles of modelling and communicating return on investment (ROI) to clients/customers.
Strong executive presence and communication skills. Ability to build rapport with senior stakeholders internally and externally, align cross-functional peers and influence product and tech roadmaps without direct authority.
Strong negotiation skills with ability to handle objections and achieve mutually beneficial solutions
Ability to craft a compelling vision of the future, comprehensive strategy, develop action plans and set goals.
Demonstrated track record of hiring, coaching and developing a high-performing team.
Location
Australia
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!