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Position Summary

As a Benefits Verification Supervisor, you will support the Enteral Nutrition department in by supervising the activities of subordinate staff and provide direction and guidance in work assignments.

To succeed in this role, you must demonstrate a strong sense of accountability along with excellent attention to detail and time management skills, a strong service orientation and customer-focused attitude, and effective verbal and written communication abilities.

Benefits Verification Supervisors will...

• Provides timely coaching and feedback to staff.

• Ensures work assignments are completed accurately, efficiently, and timely.

• Ensures individual and team benchmarks are achieved.

• Responsible for hiring, coaching, conducting performance appraisals and disciplining subordinate staff.

• Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.

• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

• Collaborates with cross-functional teams to enhance processes and protocols.

• Performs quality control checks on subordinate staff.

• Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.

• Maintain ongoing clear and transparent communication with other departments and entities within the organization, fostering cooperation and alignment across teams.

• Troubleshoots problems.

• Acts as a resource to subordinate staff to resolve both customer inquiries and issues.

• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices."

• Performs other duties and responsibilities as assigned.

This is a full-time, permanent, salaried benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, between 8:00AM-5:00 PM Central Time, with some after hours and weekend work required.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Required Qualifications

• Minimum of 5 years of related experience with one year in a lead or supervisory capacity

• Call center experience

• Basic computer skills (Excel, Outlook, Teams)

Preferred Qualifications

• Home Infusion or durable medical equipment (DME) experience

• In depth knowledge of payor types, billing and collections systems

Education

• Verifiable High School diploma or GED is required

• Associate degree preferred

Pay Range

The typical pay range for this role is:   

$40,600.00 - $87,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $76,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.