About our team: The partnership between Sales and Sales Support can be very diverse to meet each customer’s needs.  Their relationship allows sellers to focus on sales while sharing the load of regular maintenance.  This close-knit team has members that have been with RELX for decades and know all the ins and outs of Risk and beyond.  From contracts and account set up to product support and billing, Sales Support consults; enters requests according to internal processes; develops processes for current and new procedures; and tracks and communicates these projects both internally and externally.  

About the Job: The main responsibility of a Sales Support Assistant is to act as a liaison between Account Managers and the Internal Departments at Lexis Nexis, in order to allow Account Managers to focus on new opportunities. 

You will be responsible for:

• Performing basic account setups and maintenance such as adding/deleting users and administrators; account closures; and contact changes.
• Engaging internal and external team members to answer questions, solving issues, and developing system, process, and product knowledge.
• Attending team meetings as required; working with or engaging other team members on assigned tasks or projects to complete task or project.
• Addressing Sales Reps' basic questions, comfortable with seeking input from team members and manager to answer complex questions from Sales Reps and Internal Employees.
• Reviewing and following up on any pending account set ups, maintenance requests, pricing changes and product questions for timely completion.
• Leading weekly meetings with Sales Reps with participation of manager.
• Maintaining multiple tracking and reporting tasks for internal and external use.
• Performing all other duties as assigned.

Qualifications:

• Have expert communication and organizational skills.
• Have ability to manage multiple sellers at the same time.
• Are detail oriented.
• Have time Management Skills.
• Have ability to be flexible.
• Have working knowledge of Outlook, Microsoft Office, Excel, Salesforce and other related data bases.

Learn more about the LexisNexis Risk team and how we work here

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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