Job Description Summary:

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience.

Qualifications:

• Minimum of one (1) of the following preferred:
  • Post high school education or vocational training in healthcare. 
  • Previous work experience in healthcare or customer service.
  • Knowledge and understanding of medical terminology.
  • Other combinations of education and experience may be considered.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.  Accurately type 45 wpm highly preferred.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties:

• Accurately schedules services per department protocol and as applicable to assigned area(s). 
• Coordinates resources to ensure patients receive an appropriate level of care at every interaction.

• Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.

• Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
• Consistently exhibits professional, effective, and articulate communication verbally and in written form.  Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines.  Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
• Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
• Assists with cross training and onboarding of new hires as applicable to assigned area(s).
• Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
• Monitors access issues with provider schedules that may impact patient experience.

The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Schedule:

Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.