The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

You will be responsible for combining traditional reporting and KPI monitoring with advanced machine learning and AI-driven solutions to provide leadership with a comprehensive, forward-looking view of business performance. Their duties include creating and maintaining performance dashboards, tracking key operational metrics, designing predictive models, and developing AI-powered automations and chatbot solutions that streamline business processes. The position will support the Maintenance and Installation services teams by delivering real-time performance insights — such as workforce utilization and service request resolution times — as well as intelligent automation tools and conversational AI solutions that reduce manual effort and enable proactive, data-driven decision-making.

What will you be doing:

• Create, develop, and maintain reports, KPI dashboards, and datasets for service managers and leadership. Monitor operational performance against agreed service industry metrics — including workforce utilization and time to close service requests — and leverage AI/ML techniques to enrich and automate these reporting workflows.
• Design and deploy machine learning models, AI-powered chatbots, and intelligent process automations using Azure Machine Learning, Azure OpenAI, and related Azure services. Identify opportunities to replace manual workflows with AI-driven solutions — including conversational assistants and automated data pipelines — leveraging the Azure ecosystem (Databricks, Synapse, Azure OpenAI, Power Automate) integrated with Power BI.
• Participate in business analysis activities, operational reviews, and meetings with service leaders. Translate business requirements into both structured reporting specifications and ML-driven analytical solutions, drawing from multiple data sources. Present findings and model outputs in a clear, actionable format for non-technical stakeholders.
• Assist with training and mentoring other Data Analysts on reporting best practices, AI/ML methodologies, and tools.

Naturally to be successful in this role, you must have and know of:

• 5 years of experience in data analytics, reporting, and/or machine learning roles required.
• Bachelor’s degree in computer science, Data Science, Statistics, Business, or related field, or equivalent combination of education and experience required.
• Strong experience building and maintaining KPI dashboards and operational reports using Power BI or Tableau required.
• Proficiency in SQL for data extraction, transformation, and analysis required.
• Hands-on experience with Python or R for data analysis and machine learning model development required.
• Experience with Machine Learning for model training, deployment, and management required.
• Experience designing and deploying AI-powered chatbots
• Experience identifying and implementing AI-driven process automations
• Experience creating presentations for high-level leaders required.
• Focus on problem-solving and proactively improving both reporting processes and analytical capabilities.
• Fluent in English.

Nice to have:

• Experience working in the service industry and an understanding of operational costs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.