Senior Systems Analyst, Decision Engine 

Would you like to work where you can "think out of the box" and create clear recommendations on specific projects? Are you passionate about Risk and Fraud strategy? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Systems Analyst, Decision Engine.  

Western Union powers your pursuit. 

We’ll be looking to you to make vital adjustments to existing rule flows and rules including championing, challenging and randomization as guided by the Risk Management team. 

Role Responsibilities 

• Configure, test, and deploy new rule flows and updates in the decision engine to support evolving business needs. 

• Configure, test, and deploy new rule flows and updates in the decision engine to support evolving business needs. 

• Lead UAT (User Acceptance Testing) for new and modified rules in collaboration with cross-functional teams. 

• Monitor for any rules firing incorrectly based on historical trends and conduct user acceptance testing relating to new or revised rules. And identify incorrect rule firing patterns based on historical data. 

• Implementing new functionality such as velocity variables and lookup tables to enhance decision making. Additionally, you’ll make a difference by addressing performance issues in rule execution. 

• Implement enhancements such as velocity metrics, lookup tables, and calculated variables to improve decision quality. 

• Identify opportunities for optimization and contribute to the definition of technical requirements and specifications. 

• Troubleshoot production issues and provide timely resolutions to minimize business impact. 

• Manage daily intake and prioritization of rule change requests and investigate and address performance issues in rule execution pipelines. 

Role Requirements 

• Bachelor’s degree in engineering or related and 2 or more years of experience in rule configuration’s preferably using FICO Blaze advisor. Besides, at least 2 years of experience in leadership roles or team leader. It is desirable to have experience in the software development industry. 

• Hands on in implementation, production testing from a UAT perspective. 

• Experience in programing, SQL/Snowflake, Phyton, etc. is a mandatory requirement.  

• Experience payments fraud, Payment’s industry standards such as PSD2, Push Payments, Card processing, etc. 

• Advanced MSOffice skills (Word, PowerPoint, Excel) 

• Strong communication, presentation skills, self-organized and time management. Advanced English Level. 

• Experience with Kanban, and /or Safe. Experience with Wrike, SharePoint, Visio. Knowledge or experience in UX and API. Knowledge in project management tools like Jira, Confluence. Exposure to decision engines like Provenir, Strategy Ware, Strategy Manager / Power Curve or IBM Operational Decision Manager.  

• It requires database & querying experience using SQL, Hive, Hadoop etc. with testing experience using SOAP UI or similar tools. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In-house company doctor services 

• Transportation services options 

• Referral Program award 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-Hybrid #LI-GGC