A results-driven professional with over 3 years of experience in SQL Server (2012, 2015) and Big Data technologies including Hadoop, Spark, and Python. Currently operating at L3 support level, with strong expertise in incident management and working with ticketing tools in a hybrid work environment.

Key Responsibilities:

• Collaborate with customers and project teams to gather requirements and translate them into technical specifications
• Manage day-to-day ticketing queue, ensuring timely resolution and escalation as needed
• Prepare and support internal meetings, client updates, and weekly status reports
• Participate in QA, UAT, and production launch support for customer engagements
• Provide Tier 2/3 technical support for custom integrations and platform functionality
• Drive resolution of routine and complex issues, ensuring permanent fixes and improved customer experience
• Maintain up-to-date ticket documentation and ensure SLA adherence
• Support platform enhancements in collaboration with product development teams

Technical Skills:

• SQL Server 2012/2015
• Hadoop ecosystem (Spark, Python)
• Incident management and ticketing tools
• QA/UAT support and production deployment
• Strong analytical and troubleshooting skills
• Exposure to support environments and escalation protocols

Qualifications:

• Bachelor’s degree in Computer Science or related field
• Minimum 2 years of relevant experience in technical support or data-related roles
• Strong understanding of support processes and customer service best practices
• Ability to work independently or in project teams with a focus on technical delivery

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com