Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Director, Business Operations - Traveler Business

The Traveler Business Team has a mission to deliver the most convenient, rewarding, and memorable ways for people to travel and explore the world. This division has responsibility to build and drive the growth of our global consumer business across our Expedia, Hotels.com, Vrbo, and Portfolio brands, and across all our lines of businesses including Hotels, Vacation Rentals, Air, Car, Packages, and Insurtech.  

Are you ready to lead and innovate in a dynamic environment? As the Senior Director of Business Operations for our Traveler Business team at Expedia Group, you will spearhead critical initiatives across multiple products, driving our brand objectives forward. Your role will involve developing and executing operational frameworks and processes that enhance efficiency and maximize revenue growth. By collaborating with various cross-functional teams, you will ensure seamless coordination and alignment towards shared goals. Additionally, you will oversee program management and execution, empowering retail sales and operations, enhancing data instrumentation and tooling, and drive cross functional initiatives to improve customer sentiment. If you are a strategic thinker with a passion for operational excellence, we invite you to join us and make a significant impact!

In this role, you will:

• Program Management: Lead the operationalization of key business initiatives by translating strategic goals from each of the Expedia Group brands (including Hotels.com, Vrbo, Expedia) into actionable plans.  Lead cross functional and cross brand teams and oversee the implementation of new business initiatives.  Define project and program management best practices, artifacts, and ceremonies for the Traveler org.

• Retail operations and promotions:  Develop and lead the implementation of cross-functional and multi brand retail sales and promotions including offer development, calendarization,  funding approvals, merchandising, supply, legal, customer care, etc. Define roles and decision rights, document processes, and facilitate ceremonies and progress/performance readouts.

• Consolidated program reporting: support VP of Traveler Operations in consolidating progress gaps, roadblocks, and metrics across all initiatives

• Traveler Satisfaction: Work with internal and external partners to expand and develop our ability to track and benchmark customer sentiment across all brands and drive insights and opportunities for improvement across the cross functional organization and across all brands

• Data Instrumentation and Tooling:  Work with cross functional stakeholders in Product and Technology to improve the quality, reliability, and capabilities of data products required to support Traveler business  Includes defining top priority initiatives, ensuring alignment on data definitions and key metrics,  and representing all brands to ensure that all data products created meet the needs of the business.

Experience and Qualifications:

• Proven experience in building and scaling organizations, with a strong ability to establish operational frameworks from the ground up.

• Demonstrated expertise in developing and implementing processes that drive efficiency and support strategic objectives.

• Strong program management skills, with a track record of successfully managing and advancing programs to achieve desired outcomes.

• Excellent leadership and coordination abilities, capable of aligning cross-functional teams towards shared goals.

• Strategic thinker with a focus on operational excellence and continuous improvement.

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills

• Ability to work collaboratively across departments and with senior leadership

• Evidence of driving sales growth and operational efficiency in travel sector would be preferred

• Experience managing promotional calendars and executing travel-related marketing campaigns would be preferred

• Proven ability to enhance customer satisfaction and manage NPS metrics

• Experience in operationalizing business initiatives and managing cross functional projects in a consumer facing industry; travel preferred.

The total cash range for this position in Austin is $261,500 to $366,000. Employees in this role have the potential to increase their pay up to $418,500 which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. 

The total cash range for this position in Chicago is $253,000 to $354,500. Employees in this role have the potential to increase their pay up to $405,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. 

The total cash range for this position in Seattle is $261,500.00 to $366,000.00. Employees in this role have the potential to increase their pay up to $418,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.