Location

New York, New York

Shift:

Day (United States of America)

Description:

The Patient Care Experience at NewYork-Presbyterian Hospital

Make a lasting impact on patients at NewYork-Presbyterian as a Department and Practice Liaison. Join a dynamic and supportive team dedicated to providing exceptional customer service to our diverse local community. As part of our contact center support team, you'll play a crucial role in delivering care with passion and compassion to the individuals and families we serve. Explore this opportunity to contribute to a transformative healthcare experience!

Department and Practice Liaison – Midtown

The Department & Practice Liaison serves as the primary point of contact between practice staff and the contact center. In this vital role, you will gather regular feedback from departments and physician practices within your assigned areas. You will also facilitate the dissemination of information and communications from contact center leadership to these departments, ensuring clear and consistent communication between enterprise and contact center operations.

Additionally, the Liaison is tasked with building and fostering relationships with customer leaders, collaborating on knowledge sharing, referencing, and promoting best practices both internally and externally. This role involves conducting market analysis to stay attuned to community business needs and trends, further aiding in relationship development.

This is a full-time position based out of our corporate office in Midtown Manhattan and will work full-time Monday through Friday.

Preferred Criteria:

• Prior experience in practice management

• Previous experience in account management, relationship building, or communications

• Proven ability to collaborate effectively, build rapport, and establish credibility with leadership and colleagues across various teams

Required Criteria:

• Bachelor’s degree or equivalent work experience

• At least 4 years of experience in customer-facing roles

• Strong proficiency in project management, with a focus on executing technical and operational activities alongside cross-functional teams

• Exceptional analytical and problem-solving skills, with a demonstrated ability to resolve issues swiftly and collaborate in complex, interdisciplinary environments

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$74,000-$111,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.