You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Helps maximize member retention within a region by directing a team of Member Retention Specialists that identifies members “at risk” for voluntary termination, and resolving member specific issues. Analyzes member termination data and identifies and communicates trends that will help with both short and long-term business planning.

• Ensures all applicable compliance requirements are understood and followed by the Member Outreach & Retention team.
• Manages and leads Member Outreach & Retention activities by developing detailed action plans, budgets, performance goals/metrics, work schedules, and operational standards.
• Recruits, trains, develops, coaches, evaluates and otherwise supports Retention Specialist positions.
• Assesses member data to identify at-risk members. Develops reports and analyses as necessary to manage the business.
• Assesses data and initiates and implements changes and/or provides recommendations to improve member education, improve internal operating procedures and change plan designs for the purpose of increasing customer satisfaction and retention.
• Develops and maintains quality improvement programs. Develops and manages correspondence to members regarding inquiries/complaints and notices.
• Ensures that all policies and procedures are accurately documented and are readily accessible to staff for their reference.
• Maintains ongoing and effective communication with other departments. Primary departments include Sales, Customer Service, Membership Accounting, Marketing, and Compliance.

Education/Experience: Bachelor's degree in related field or equivalent experience.

• Minimum three years management experience in a call center/sales environment preferred
• Minimum three years Medicare or individual insurance products sales experience preferred

Pay Range: $67,400.00 - $121,300.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act