Company

Cox Automotive - USA

Business Operations

Business Services Specialist II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

This position is responsible for handling the administrative functions of the Business Services department including Front Office and Redemptions.

What’s In It for You? 

 Here’s a sneak peek at the benefits you could experience as a Cox employee:

• Competitive pay opportunities.

• Exceptional work-life balance and flexible time-off policies.  

• Comprehensive healthcare coverage from day one, with multiple options for individuals and families. 

• Generous 401(k) retirement plans a company match. 

• Professional development and continuing education opportunities. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits. 

What You'll Do:

• Handle all administrative tasks involving the front office operations.

• Work AR accounts to collect past due payments.

• Handle all redemptions for clients who wish to redeem their repossessed vehicles.

• Handle clients’ concerns/issues and respond professionally.

• Assisting dealers with transactions such as verifying Auction Access, title status etc.

• Serve as a back up to the Procurement and Posting Specialist.

• Gain familiarity with and working proficiency in Titling & Records administrative and transactional processes.

• With guidance, performs basic Titling & Records duties, including: reviewing titles for negotiability, signing and releasing titles for sellers and buyers, completing applications for new titles on behalf of clients, completing repossession affidavits, completing affidavits of correction, accepting and addressing questions from clients, escalating as needed to ensure accurate and timely resolution.

• Gains understanding of departmental policies and procedures for title release and follow-up.

• Gains understanding of regulatory requirements for Titling & Records activity and processing.

• Assists with special projects as assigned

• May be required to work overtime (more than 40 hours per week) as business needs dictate.

• Other duties as assigned

Minimum Qualifications

• HS Diploma or GED and 3+ years of experience

• Effective communication and organization skills required.

• Requires strong knowledge of Microsoft Word and Excel.

• Strong attention to detail

• Excellent customer service skills (verbal and written)

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.