Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction. Responsibilities & Requirements: - Management of a team - Ensuring and optimizing the operational KPIs - Support of existing customers and acquisition of new customers in coordination with the sales department - Conducting sales talks and concluding orders and service contracts - Monitoring and responsibility of the profit and loss account for a site - Optimization and continuous improvement of process flows in the service department - Initiation of projects to increase efficiency - Active participation in the development and implementation of innovative service processes - Interface management with internal engineering, external service providers, purchasing, quality and other service location - Evaluation and reporting of operational key figures in an international environment - Enforcement of safety and quality expectations - Support in operational tasks from the Service Manager Germany - Representation of the Service Manager Germany - Supervision of international intercompany business - Support of international training initiatives - Other duties as assigned. Preferred Experience / Skills: - Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar - Willingness to communicate with colleagues at production sites and service centers in an international environment - Basic plant and process knowledge of pump technology and vacuum technology - Several years of professional and management experience, preferably in the field of service and customer support - Very good written and spoken English skills and willingness to travel internationally are a prerequisite - High quality awareness, commitment and high flexibility as well as resilience and customer orientation - Good PC and MS Office skills - Experience with SAP - Independent, team-oriented work - Overall entrepreneurial mindset - BS or BA Degree in relevant field and 5-7 years relevant experience