Work Flexibility: Hybrid

What you will do

• Manage collections by contacting customers via phone/email, following collection strategies, and reconciling accounts in ERP.

• Liaise with internal teams (Customer Service, Sales, Pricing, Credit, Back Office) to resolve issues, update portfolios, and ensure smooth operations.

• Negotiate payment agreements with customers and escalate unresolved collection issues when necessary.

• Investigate and resolve disputed invoices through regular collaboration with commercial teams.

• Monitor and support credit management by ensuring accurate credit limits and preventing blocked orders.

• Minimize bad debt through proactive collections, preparing calculations, and performing portfolio assessments.

• Contribute to continuous process improvements, update internal documentation, and maintain accurate customer master data.

• Support audits, ensure compliance with internal controls, and prepare regular/ad-hoc reports for stakeholders.

What you need

Required:

• BS/BA in Business Administration, Accounting, Finance or related field

• Between 2 and 4 years of I2C experience

• Advanced MS Office skills

• Fluent spoken and written English and Dutch

• Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)

Travel Percentage: 10%