Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

The Cybersecurity Product Manager role will be an integral part of Fuel iX's hiring success. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA OR in a Work From Anywhere (Remote) capacity. 

The remote position is open to candidates who are legally authorized to work in the United States and are physically located within the US.

The Opportunity

As a Cybersecurity Product Manager on the Fuel iX team, you’ll partner with our Engineering and Delivery teams to lead our security-focused initiatives. The ideal candidate has a deep understanding of cybersecurity, experience with product lifecycle management, and a passion for creating solutions that safeguard data and systems. This opportunity involves leveraging the power of Generative AI to directly deliver business outcomes at scale.

Responsibilities 

• Build a product roadmap that considers technical lift, dependencies, time, and budget constraints for our security product offerings. 
• Translate complex cybersecurity requirements into actionable product specifications, ensuring the development of secure and compliant solutions.
• Drive the product vision and roadmap to deliver best-in-class customer experiences. Own scope management and feature prioritization discussions
• Lead technical discussions with engineers to define system architecture and data flows
• Use analytics and metrics to drive informed decisions and enhance product strategies
• Analyze data to identify patterns, trends, and opportunities for optimization
• Manage and document technical dependencies and API requirements

This role could require up to ~18% travel annually, primarily for client site visits, trade shows, and industry events.

Qualifications

• 5+ years of experience in product management, preferably with Cybersecurity SaaS products.
• Proven technical background either in engineering or working with complex technical products
• Strong knowledge of cybersecurity principles, technologies, and frameworks (e.g., encryption, authentication, network security, etc.).
• Familiarity with regulatory standards (e.g., GDPR, HIPAA, NIST, SOC2) and compliance requirements.
• Experience working with software governance and agile methodologies.
• Ability to analyze market trends, customer needs, and competitive landscape.
• Proven ability to identify and solve complex problems, leading to measurable business outcomes.
• Excellent written and verbal communication skills.
• Ability to articulate complex technical concepts to non-technical stakeholders.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
• Passionate about delivering exceptional customer experiences.
• Ability to gather and integrate customer feedback into the product development process.

Bonus Points

• Proven experience in managing AI or machine learning-based products.
• Strong understanding of AI technologies and their application in business solutions.
• Experience with cloud-based infrastructure and services.
• Experience using or building developer platforms.

EEO Statement 

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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