Job Summary

The Claims Supervisor position at Golden State Claims Adjusters reports to the Claims Manager and supervises a team of Claims Specialists. The Claims Supervisor acts as a liaison between Golden State and our carrier partners and is responsible for a leadership role on assigned programs, communicating with the various stakeholders within each program and assuring that Best Practices are being followed and service requirements are being met. 

Position Responsibilities

• Supervise a team of direct report adjusters of varying levels of technical experience  
• Claims may include the following: construction, pet, excess and more as business evolves
• Training adjusters in all aspects of their jobs and ensure quality control of their files.  
• Prepare and participate in performance evaluations of the adjusters reporting as outlined by Golden State
• Share responsibility for reviewing all new claim files and assign them to the appropriate adjuster, taking into account their experience level and licensure
• Ensure supervisory notes of a technical nature are placed in each file handled by an adjuster at the 30-day mark and at least every 90 days thereafter, or, more often as the file may dictate  
• Address complaint calls from clients, insured and claimants
• Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel or other vendors as needed
• Review coverage evaluation and coverage letters to ensure they are issued timely and accurately
• Participate in assigned task force committees and other groups/committees as required
• Conduct training seminars for existing and new employees
• May carry a pending of key, large exposure or sensitive claim files
• Conducts internal audits on a quarterly basis
• Identify and report Notice of High Potential claims (NHP’s) to the Head of Claims
• Present claim files to the committee at the weekly roundtables
• Willingness to travel for onsite meetings, conferences and settlement negotiations  

Minimum Qualifications

• College degree or equivalent claims management experience
• 5+ years claims management and litigation experience
• Experience directly managing or supervising claims personnel preferred
• Must be a licensed claims adjuster in at least one home state and be willing to secure additional licenses as requested
• Proficient computer skills including Microsoft Outlook, Word and Excel