Operations Analyst: Payments

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Team works on providing Payment Hub solutions to clients in AMER region.  We are looking to add an energetic, talented, and experienced analyst to our growing team. The role is to provide supports money movement applications in high priority situations, and Investigates known error conditions and follows prescribed error correction procedures.

What you will be doing:

• Supports and configured AWS services for overall processing.
• Works with internal and external resources to deliver releases, implementations and production support.
• Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
• Makes use of available documentation to resolve errors.
• Makes necessary updates to existing documentation.
•  Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
• Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.

What you bring:

• Overall experience of 6-10 years
• CI – understand/experience with building, testing, publishing applications with pipeline
• CD – deploying, testing containerized apps (MMH) with pipeline in a continuous manner
• Observability – critical skills to build and/or work with dev/qa to maintain reliability of app through CICD
• Hands on experience into Java, API, Kafka, Harness, Jenkins, Terraform, Snow and Linux.
• Databases - Redis, DynamoDB preferred
• AWS services (S3 Storage, CloudWatch, AWS EKS)

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass