Specialty Claims Adjuster II

Say hello to Hagerty 

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As a Claims Specialty Adjuster II, you will provide efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation.  This adjuster works well under limited supervision using company best practices. They must execute files within their authority to make appropriate decisions regarding coverage, settlement, and liability.  The Specialty Adjuster II handles claims involving fire, theft, vandalism, specialty products, collision (1st and 3rd), shop damage, special investigations and various other comprehensive losses and a variety of complex claims.  This position investigates coverage, evaluates, settles damages and effectively resolves claims to conclusion in a timely manner. In this role this adjuster is responsible for taking recorded statements, reviewing policies for coverage, settling claims including total losses, writing Reservation of Rights and Coverage disclaimer letters, when appropriate. The person in this role takes ownership of their personal brand, stays professional and works well individually and within a dynamic team atmosphere.

What you’ll do

• Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
• Determines exposure, establishes adequate initial reserves, and makes timely adjustment to reserve(s) as required.
• Determines settlement value and negotiates proper settlement of claims within authority.  Provides recommendations for settlement and disposition of claims exceeding authority level. 
• Works closely with the Special Investigation Unit (“SIU”) on claim investigations
• Pursues subrogation when appropriate.
• Handles first party auto property damage losses and occasionally third-party property damage losses.
• Demonstrates strong negotiating skills
• Controls expenses and expense reserves on storage, towing, appraisals, vendors, or legal counsel
• Problem solves complaints or questions
• Demonstrating technical learning and skill
• Exemplifies strategic agility
• Submit timely large loss reports and occasional Large Loss reporting

Authority/Accountability Level:

• A Claims Specialty Adjuster II can analyze and determine exposure for fire, theft, vandalism, and a variety of complex claims of varying loss types.  This person must exercise discretion to identify and resolve coverage issues, identify and investigate potential fraud, and settle losses as appropriate.  A Claims Specialty Adjuster II will process approximately 500-700 lines annually and is responsible for reporting out to various departments within the business.

This Job Is Responsible for Producing the Following Results:

• Maintaining stellar customer service tracked through company metrics
• Handles claims for fire, vandalism, theft, complex coverage in personal lines and working in tandem with the SIU to complete thorough investigations in order to determine coverage, liability, and settlement
• Meets or exceeds individual goals to help the department reach its targets
• Making appropriate coverage and/or settlement decisions
• Setting timely reserves
• Consistently produces quality work product
• Analyzes facts to justify the assistance of SIU, engineers, investigators, or legal counsel
• Ability to take quality recorded statements from many parties
• Identifies Red Flags
• Ability to write accurate Reservation of Rights letters and Coverage declinations
• Manages expenses
• Pursues recovery as applicable
• Fueling engagement within the team and department

This might describe you

• Must be detail oriented and show a high level of accuracy
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and expertise
• Exercise decisiveness and execution within their authority
• Must have ability to work individually and as a team
• Ability to maintain confidential information
• Strong problem-solving skills
• Strong time management and organizational ability
• Must possess a keen interest in self-development
• Needs to be reliable, accountable, and trustworthy
• Must be able to motivate and lead others
• Demonstrate proficiencies with computer software & multitasking
• Must maintain impeccable attendance
• Must be licensed and bondable

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

#LI-Remote / LI-Hybrid / #LI-Onsite 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!