Position Summary

Why join our team?

Samsung MX (Mobile Experience) is at the forefront of smartphone innovation, offering users a seamless experience that combines advanced hardware & services with Samsung’s powerful software and AI technology. We’re passionate about empowering users to explore, create, and connect through our devices & services.

Joining the Samsung MX team means becoming part of an ambitious team dedicated to transforming the future of smartphones and building meaningful connections with our users. This role offers an exciting and dynamic opportunity for a seasoned business development & partnership leader to make a significant impact in Samsung MX Product & Service department.

The Samsung Services team works across the division delivering services such as insurance (Samsung Care+), digital pay and non-payment functionality (Samsung Wallet), driving the Health Strategy (Samsung Health App) and on device revenue partnerships to the UK market. The team interacts closely with the European Services team (UK/Chertsey) and the Headquarters (Korea) team to ensure success.

Role and Responsibilities

Role Overview:

As a Head of Service Business Development, you will lead the partnership growth and commercial development of key service verticals – Samsung Wallet, Samsung Care+ and Samsung Health across SEUK. This leadership role involves owning the business development roadmap, identifying growth opportunities and is pivotal in driving the expansion, monetization, and market penetration of Samsung’s Service portfolio. You will be responsible for unlocking and developing senior strategic partnerships in order to enhance SEUK’s service offerings, and driving user adoption.

Key Objectives;

Open and secure high impact partnerships to drive the growth, adoption and monetization of Samsung Service portfolio.

• Lead the end-to-end business development strategy for Samsung Wallet, Care+, and Health Services.
• Identify and secure commercial partnerships that enhance the value proposition and revenue potential of these services.
• Lead Negotiations and manage senior strategic relationship with external partners and internal collaborators.
• Define and implement go-to-market plans in collaboration with the wider Service team.
• Nurture and develop relationships with existing portfolio of accounts – track & optimise performance, manage partner roadmap & future propositions.

Ideal Experience & Qualifications:

We need a forward-thinking and inventive leader who has a strong history of achieving great results. The ideal candidate will have:

• Proven experience in business development, strategic partnerships within a tech, mobile, fintech, or digital health context.
• Enjoys developing and delivering long term relationships in an environment that is fast paced, fluid and evolving.
• Outstanding relationship management competence
• Detail orientated with a dynamic approach to workload and projects
• Plans ahead thoroughly and lays out clear achievements
• Effectively prioritises across multiple organisations and projects
• Likes ambiguity and the challenge of simplifying problems to meet consumer needs
• Experience in a complicated matrix structure of inter related teams and lead to ensure that customer needs are met
• Future focused, always looking to identify and leverage consumer grounded opportunities for future profitable growth

What does success look like?

• High Impact C-Suite engagement that leads to strategic alliances, faster go to market execution, and revenue growth.
• Full pipeline of partners across Samsung Services
• A balance of partners utilising existing formats and developing new formats alongside partner and Services product team.
• Strong relationships with channels, customers, technical specialists, executive management and the industry to position Samsung’s Services as market leading
• Market analytical output
• Stress tested business cases and retrospectives to attribute projects to Key Performance Indictors

Skills and Qualifications

Benefits of working at Samsung include

Partner Colleague

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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