Senior Site Reliability Engineer 

• Experience working in SRE/Devops with Dynatrace and Kubernetes.
• Work on high impact SRE projects where you’ll own and drive initiatives end to end. 
• Hybrid, flexible working with two team connect days in the office per week. 

Write your story with Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As a Senior Site Reliability Engineer at Zip, you will be essential in ensuring the reliability, scalability, and performance of our critical systems. You will collaborate closely with our Engineering teams to design, implement, and maintain robust operational processes and tools across our Technology function. Your role will involve leading initiatives to automate manual tasks, optimise system performance, and respond effectively to incidents.

Interesting problems you’ll get to solve

• Lead incident response efforts, coordinating with engineering teams to identify root causes, prevent recurrence and conduct thorough post-mortems.
• Continuously analyse system performance metrics and identify opportunities for optimisation.
• Automate routine tasks using scripting languages and automation tools to improve efficiency and reduce errors.
• Collaborate with delivery engineering teams to forecast capacity requirements and ensure adequate resources are available to meet demand and knowledge sharing.
• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth.

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• Extensive experience working with containerisation and orchestration with Docker & Kubernetes.
• Proficiency in implementing and using monitoring and observability tools like Dynatrace! 
• Strong knowledge of Linux/Unix systems, networking principles, and cloud infrastructure (e.g., AWS).
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams, including engineering, operations, and support.
• Proven experience leading incident response efforts, including managing critical incidents and coordinating with multiple teams.
• Experience managing change control processes in complex IT environments, with a focus on minimising risk and impact.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Team social events, epic offices, free breakfast daily

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.