About The Role:

Our Carrier Account Coordinators are specialized roles on an established team that communicates to customers and carriers promptly and accurately. They care and connect with both parties on a high level with empathy. They view the customers' problems as their own and seek to always deliver honest and helpful solutions. Their goal is to ensure successful pickup and delivery to fulfill customer needs.

Responsibilities:

• Provide exceptional customer service to the team’s customers and carriers.
• Communicate daily with carriers, customers, and Spot employees to ensure on-time pick-ups and deliveries.
• Evaluate inbound and outbound orders to determine efficient transportation plans.
• Create and distribute freight documents (BOLs, labels, etc.)
• Ensure trucks are loaded with the correct freight.
• Enter load information; track/trace shipments in the customers' software system.
• Schedule appointments with receivers and coordinate deliveries.
• Serve as a point person during the integration of Spot’s new technology systems.
• Field general customer questions; issue resolution.

Qualifications:

• 2+ years of customer service experience.

Skills:

• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong verbal and written communication skills.
• Problem-solving capabilities, adaptability, multi-tasking ability, and a sense of urgency.
• Team player who can connect with others, but who can also produce independent results.

Pay Information:

• $20/hr.

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