JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $180000 - $202000 / year + 20% annual target bonus

Location: San Jose, CA | TikTok campus

Travel: approximately 20 - 30%

The Senior Facilities Manager is responsible for overseeing the maintenance, operations, and safety of multiple commercial properties, across all Regions in US, Canada, and support the LATAM Account Lead with oversight of the team of FM’s in the varying client locations. The client organization has a bifurcated organizational structure with a division between Hard and Soft Services. This role is to oversee the entire operations for the Hard Services but to also partner and work closely with the Soft Services Team Lead, and the Account Engineering manager as well.

The Sr FM reports to the Account Lead, and works closely a Team of FM’s to drive, facilitate, enhance and implement organization-wide efforts to ensure that Hard Service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to client’s strategic imperatives. Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency.

This position will be responsible for ensuring precision, accuracy, consistency, quality and verify accuracy of operating and project budgets for all regions and sites.  Strong OpEx budget development, analysis and reporting skills, and verifying accuracy of all financial tracking and reporting. Special focus will be given to performance management, Continuous Improvement, standardization of the portfolio. Emphasis should be on a positive and timely response to concerns or needs of the client to ensure service needs and client expectations are exceeded. Very fast-paced client environment with an emphasis on collaborating and executing quickly with the client.

Provides Strategic Client Relationship Management

• Participate in organizational strategic planning while guiding tactical actions and provides leadership for performance and continuous improvement of the Hard Services FM team.
• Participate in global/regional portfolio strategy planning and foster client relationships.
• Prepare impactful presentations with thoughtful summaries, fact-based recommendations, and articulate desired outcomes.
• Ensure optimal functionality of buildings and facilities, focusing on enhancing client occupant experience and program efficiencies.
• Provide leadership for Hard Services FM team performance and continuous improvement.
• Create and manage annual budgets for facility operations and capital improvements, identifying cost-saving opportunities.
• Develop and deliver accurate senior management summary reports (weekly, monthly, and quarterly) on operations.
• Meet, collaborate, and strategize with regional and senior client leaders.
• Drive client initiatives with JLL’s standards of service delivery down to the Account boots on the ground.

Builds and Manages High-Performing Teams

• Advance diversity and inclusion priorities through strategic talent management, including hiring, rotation, and promotion.
• Foster a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and participating in the development of new tools and processes.
• Establish clear goals and objectives for direct reports, providing frequent coaching and feedback to elevate performance.
• Lead and mentor a team of JLL facilities staff and third-party supplier partners/contractors, overseeing staff selection, counseling, appraisals, and personnel actions.
• Coordinate with other departments to meet organizational needs and develop training programs for facilities personnel.
• Function as a senior leader for the Hard Services Group, aligning with Account leadership team, including the Account Engineering manager with whom a partnership is required to ensure compliance and adherence to various JLL standards and requirements.
• Serve as an ambassador for JLL, embodying the firm's core values of Teamwork, Ethics, and Excellence.
• Manage key areas of responsibility including Operations Management, Vendor/Supplier Management, Customer Relations/satisfaction, and Staff Productivity & Efficiency

Drives Operations & Compliance Performance

• Provide tactical operational facilities support and oversee performance of JLL 3rd-party supplier partners and client strategic alliance partners.
• Manage regional workplace experiences and facilities services for JLL-managed properties, ensuring contract compliance and meeting performance specifications.
• Ensure properties are operated and maintained in accordance with local, state, national, and client-specific requirements.
• Oversee continuous improvement initiatives and support account and departmental strategic planning.
• Manage cross-regional communications, particularly during service outages, and conduct root cause analysis to prevent recurring issues.
• Maintain accurate and timely updates to facilities services, account systems, and reporting tools.
• Support incident reporting and status updates to Account Leadership and key stakeholders.
• Provide project facilities support and technical input for infrastructure and operation’s needs.
• Oversee daily operations, including maintenance, repairs, and renovations, while managing vendor relationships and ensuring regulatory compliance.
• Plan and execute facility improvement projects, manage space planning, and oversee client-initiated renovations.
• Implement and monitor energy-efficient practices, sustainability initiatives, and environmental compliance.
• Develop, coordinate, and manage third-party vendor QBR auditing, analysis, and corrective action.

Delivers Financial Performance Results

• Provide input and manage annual operations financial plans and manage expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
• Ensure fixed, variable, and incentive compensation under the contract are achieved relative to the established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments.
• Review regional performance metrics (KPIs) and compare against account-wide metrics using analytics or other tools provided by the client and JLL to ensure that the portfolio is managed within goal parameters.
• Create and implement savings initiatives across the region.
• Technology Integration: Implement and manage facility management software systems. Utilize data analytics to inform decision-making and improve operations.
• Manage annual operations financial plans and budgets, including expense/capital management and sponsoring forecasted or unforeseen expenditures.
• Ensure achievement of fixed, variable, and incentive compensation relative to established Performance Plan, KPIs, and contract objectives.
• Review and compare regional performance metrics (KPIs) against account-wide metrics using analytics tools to ensure portfolio management aligns with goals.
• Create and implement cost-saving initiatives across the region.
• Implement and manage facility management software systems, utilizing data analytics to inform decision-making and improve operations.

Skills/Qualifications:

• 6+ years' experience in facilities or property management with strong understanding of hard services (HVAC, MEP, etc.)
• Strong business acumen, including financial planning and analysis, with ability to manage within budget and time constraints, and expertise in people management.
• Excellent interpersonal, communication, negotiation, and presentation skills.
• Superior customer service and relationship-building abilities.
• Proficiency in Microsoft Office Suite (Word, Excel [intermediate+ level], PowerPoint, Outlook) and Computerized Maintenance Management System (CMMS).
• Knowledge of commercial real estate, project management, and real estate finance fundamentals.
• Strong technical knowledge of building systems, including data center, UPS, electrical, mechanical, and HVAC.
• Accomplished thought leader with a history of delivering strategic operating plans through leading practices and rigorous performance standards.
• Exemplary client relationship management skills, capable of managing up and down within high-performing organizations.
• Strong team builder, able to motivate, develop, and challenge team members to maximize potential.
• Proven time management and delegation skills, with ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
• Credible and impactful communicator who operates with a "no surprise" approach.
• Ability to prepare succinct and impactful communication updates for Senior Executives, detailing visible activity within the Region.
• Strong analytical ability, judgment, problem-solving, and crisis management skills.
• Capability to gather data, assess situations, and quickly develop and execute solutions.
• For internal candidates: Must have consistently received strong performance evaluations in leadership roles over the past two years.

Estimated total compensation for this position:

180,000.00 – 202,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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