Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Oracle EBS Financials, Financial Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
The EBS OTC Analyst supports Order-to-Cash (OTC) processes within Oracle E-Business Suite, with a strong focus on Order Management, Billing/Invoicing, and Customer Support. The role ensures smooth execution of sales orders, accurate billing, timely issue resolution, and effective support to business users across OTC operations.

Key Responsibilities
Order Management

Support sales order processing in Oracle EBS, including order entry, updates, cancellations, and fulfillment coordination.
Resolve order-related issues impacting downstream billing or customer commitments.
Support order holds, pricing issues, and delivery exceptions.

Billing & Invoicing

Support billing and invoicing processes, ensuring timely and accurate invoice generation.
Handle invoice adjustments, credit/debit memos, and re-billing requests.
Investigate and resolve billing discrepancies in coordination with finance and business teams.

Customer Support

Provide L2 functional support to business users for OTC-related issues.
Respond to customer/order queries, ensuring timely resolution and clear communication.
Coordinate with AR, shipping, and technical teams to resolve end-to-end issues.

Issue Management & Reconciliation

Perform root-cause analysis for recurring OTC issues and support corrective actions.
Assist with OTC-related reconciliations and support month-end close activities.
Ensure resolution of open orders and billing items before close.

Documentation & Process Improvement

Maintain SOPs, process documentation, and user guides.
Ensure adherence to internal controls and standard OTC procedures.
Identify opportunities to improve OTC efficiency and customer experience.


Required Skills & Experience
Core Functional Skills

4–5 years of hands-on experience in Oracle EBS OTC processes.
Strong working knowledge of:

Order Management
Billing & Invoicing
Customer Support in OTC context


Experience supporting OTC operations in ERP environments.

ERP Knowledge

Oracle E-Business Suite (EBS) functional expertise in OTC-related modules.
Understanding of end-to-end OTC lifecycle from order creation to billing support.

Soft Skills

Strong analytical and problem-solving skills.
Good communication skills for interaction with business users and stakeholders.
Ability to manage multiple issues in a support environment.


Good to Have

Experience in ERP AMS or shared services models.
Exposure to AR processes and OTC reconciliations.
Familiarity with ITSM / ticketing tools.

Additional Information:
- The candidate should have minimum 3 years of experience in Oracle EBS Financials.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.