About Navista: At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive.​ True to our name, our experienced team is passionate about helping oncology practices navigate the future. 

Job Summary 

The Director, RCM Strategy, Process Excellence & Transformation is a strategic leader responsible for shaping and executing Navista’s long-term Revenue Cycle Management (RCM) vision. Partnering with RCM, clinical, payer and functional leaders, this role aligns RCM strategy with growth, margin, and scalability goals. 

This leader drives enterprise-wide operating frameworks, performance management, and capability roadmaps to deliver best-in-class results across the full RCM lifecycle—from onboarding and patient access to coding, billing, denials, A/R, and patient financial experience. 

Focused on end-to-end business performance, the role leverages data, process governance/mapping, technology, automation, and organizational design to improve cash flow, reduce cost-to-collect, and enhance EBITDA. As a key advisor to leadership, the Director translates operational insights into strategic decisions, investment priorities, and measurable outcomes while ensuring compliance, quality, and an exceptional patient and practice experience. 

Reporting to: Vice President, Revenue Cycle Management (Navista) 

Responsibilities 

Leads a team of 3-5 individuals to deliver the following results :

Enterprise RCM Strategy, Transformation and Business Performance  

• Define and lead the multi-year RCM strategy and transformation roadmap aligned to Navista’s growth, scalability, and margin expansion goals 

• Identify and prioritize opportunities across process, technology, automation, and operating model redesign 

• Serve as a strategic partner to the VP of Revenue Cycle and senior leadership on performance, investments, and transformation priorities 

• Own enterprise RCM performance outcomes, including cash acceleration, cost-to-collect, denial reduction, and margin improvement 

• Translate operational metrics into financial impact and actionable insights for executive decision-making 

• Establish performance targets, benchmarks, and accountability models across RCM functions and partners 

• Design, implement, and maintain standardized RCM operating frameworks, SOPs, templates, playbooks, governance routines, and workflow standards across Navista practices and shared-service teams 

Operating Model & Capability Design 

• Design and evolve scalable RCM operating models, including shared services and vendor strategy that defines clear roles, responsibilities and decisions rights across clinical, payer and functional partners and vendors 

• Define future-state organizational structure, roles, and capabilities required to support growth and complexity 

• Lead standardization initiatives while enabling flexibility for practice-specific needs  

• Develop end to end workflows to identify process gaps, reduce rework and strengthen handoffs addressing root causes of denials, delayed cash and unavoidable write-offs  

Data, Analytics & Systems  

• Drive adoption of data-driven decision-making and predictive insights (e.g., denials, cash forecasting, throughput) and partner with Analytics team to advance reporting maturity  

• Own system administration and billing platform performance, partnering with technology, analytics, vendors, and Cardinal business partners to optimize utilization, automation, data integrity, issue resolution, and roadmap priorities. 

Technology Strategy & Enablement 

• Co-own the RCM technology roadmap, including platform optimization, automation, AI-enabled tools, and workflow digitization 

• Evaluate and prioritize technology investments by partnering with IT and vendors to ensure alignment with business strategy, focusing on ROI, scalability, and overall business impact 

Practice Integration & Growth Enablement 

• Lead RCM integration strategy for new practice onboarding, ensuring scalability, speed, and consistency 

• Define playbooks and readiness models that support growth while maintaining performance standards 

• Ensure RCM capabilities are a competitive advantage in Navista’s value proposition 

Continuous Improvement & Innovation 

• Build a culture of continuous improvement, innovation, and accountability across the RCM organization 

• Identify emerging trends, best practices, and opportunities for differentiation in RCM performance 

Qualifications 

• Bachelor’s degree in Healthcare Administration, Business, Finance, Operations Management, or related field; Master’s degree preferred. 

• 8–10+ years of progressive experience in revenue cycle management, healthcare operations, process improvement, healthcare finance, or transformation roles preferred

• Oncology revenue cycle, physician practice management, MSO, or multi-site healthcare operations experience strongly preferred. 

• Experience building RCM SOPs, operating standards, playbooks, governance routines, dashboards, and performance management tools. 

• Demonstrated expertise in RCM performance drivers, including clean claims, denials, A/R, DSO, reimbursement, cash acceleration, coding/charge capture, authorizations, refunds, and patient collections. 

• Experience partnering with technology and analytics teams to implement workflow automation, reporting dashboards, AI-enabled tools, or data quality improvements. 

• Proficiency in Lean/Six Sigma, process mapping, root-cause analysis, workflow redesign, and KPI-based performance management. 

• Strong stakeholder management, executive communication, and change leadership skills in a matrixed environment. 

• Ability to quantify financial impact, build business cases, track ROI, and connect operational improvements to margin performance. 

• People leadership experience in a fast paced , changing environment  

• Ability to travel as needed, up to 10–20%, depending on practice integration and transformation needs. 

Anticipated salary range: $105,600 – $178,750

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 7/11/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.