Job Purpose

Drive digital revenue growth by increasing adoption and effective use of TD SYNNEX eCommerce and EDI solutions, enhancing customer experience, and improving operational efficiency across sales channels.

Key Responsibilities

• Own the performance and adoption of eCommerce platforms (webshop, datapack, EDI) at country/regional level, ensuring alignment with commercial objectives.

• Execute eCommerce strategies to drive online sales growth and improve customer engagement.

• Act as the key point of contact between business, customers, and IT to ensure seamless digital integration and user experience.

• Lead EDI onboarding initiatives with customers to optimize order automation and reduce manual processes.

• Identify business opportunities and market needs to enhance digital capabilities and maintain competitive advantage.

• Monitor platform performance, proactively identifying risks, inefficiencies, and improvement areas impacting sales and operations.

• Support product releases through testing and validation to ensure business continuity and minimal disruption.

• Drive internal and external stakeholder engagement through clear communication on tools, updates, and value proposition.

• Enable sales teams and customers through training and promotion of eCommerce solutions to increase digital channel penetration.

• Collaborate cross-functionally (Sales, Marketing, Operations, IT) to ensure alignment on priorities and maximize business impact.

• Track, analyze, and report KPIs (adoption rates, digital sales, EDI usage, efficiency gains) to support decision-making.

Knowledge, Skills & Experience

• Bachelor’s degree or equivalent experience.

• Strong commercial mindset with focus on revenue generation and customer value.

• Proven understanding of eCommerce ecosystems and digital sales enablers.

• Knowledge of EDI, SAP, and order automation processes is a strong advantage.

• Strong analytical skills with ability to translate data into business actions.

• Experience working with cross-functional teams in a matrix environment.

• Good understanding of project delivery and change management principles.

• Ability to influence stakeholders and drive adoption of digital solutions.

• Strong communication and stakeholder management skills.

• Highly organized, results-driven, and able to prioritize in dynamic environments.

• Minimum 3 years in customer-facing or commercial/operations roles.

• Previous experience in a similar digital, eCommerce or process optimization role.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!