It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Hospital Relations Executive cultivates and maintains professional business development relationships with key members of hospitals and hospital systems to improve patient access to care. The Hospital Relations Executive works collaboratively with all divisions of Capital Caring Health to support and enhance the brand by utilizing a professional business development process, including key messages, talking points and branded materials to contribute to the highest quality patient outcomes. This person also serves as a key ambassador to the public for all Capital Caring Health services.

Quality Provision of Services:   

In conjunction with the Chief Growth Officer, Director of Patient Access, dedicated Hospital Clinical Team, their neighborhood specific Business / Client Relations Executive(s), & Executive Director team (Hospital & Neighborhood), develops, implements and reports on a systematic plan of business development and education, within an assigned hospital territory, designed to stimulate timely referrals, heighten broader awareness, and, ultimately, increase the number of patients served by Capital Caring Health. Collaborates with other Capital Caring Health divisions to execute the territory business plan and establish or maintain relationships with all members of their assigned hospital territory senior healthcare continuum and all other 3rd party payors, with a focus on senior level relationships, engaging Capital Caring Health leadership as appropriate and where needed. Provides on-site support at assigned Hospital(s) within their territory, to develop, maintain, and grow referral partner relationship.  Establish comprehensive understanding of Hospital partner service expectations, and timely and consistent feedback methods / communication to our Hospital Teams and Leadership for accountability.  Identifies and facilitates opportunities to develop new hospital and long-term care facility contracts, engaging Capital Caring Health leadership as appropriate and where needed. Works collaboratively with all Capital Caring Health divisions to orient and educate all hospital referral sources, on how to best determine why, when, and how to utilize Capital Caring Health services, including physician billing procedures to increase patient access, engaging Capital Caring Health leadership as appropriate and where needed. Utilizes the current customer relationship management (CRM) software or documentation process to maintain account profiles, producing regular reports regarding market activity and results in a timely fashion. Supports and participates in Capital Caring Health online and social media activities as determined necessary by Capital Caring Health leadership and the Marketing and Communications Department. As a back-up to the front-line Start of Care Team, demonstrates competence to conduct consent signing, meeting all-staff documentation requirements when and as determined necessary by Capital Caring Health leadership. Supports and assists in the facilitation of cause-related hospital community events to foster positive community relationships, nurture professional and community volunteers, generate ownership and understanding of our nonprofit mission, and deliver philanthropy dollars. Identifies and engages with hospital and Hospital Community Advisory Councils within their territory to establish Capital Caring Health as an industry thought leader.

Organization/Regulatory Compliance:

Ensures confidentiality of patient, client, business and donor information and always maintains professionalism. Seeks out and participates in professional growth, educational and networking opportunities that foster personal and organizational compliance through business development efforts.   Meets or exceeds defined referral, admission and census goals. Works with the Capital Caring Health CRM or documentation system to keep all accounts and contacts, business development notes and expenses updated and immediately available for organizational use and compliance.

People/Communications:

Collaborates with all divisions of Capital Caring Health to implement the Integrated Marketing and Communications Plan, leading the external business development efforts. Represents Capital Caring Health providing responsive, courteous and respectful communication, exhibiting excellent service for all Capital Caring Health relationships. As a secondary resource provides support and facilitates service recovery efforts collaborating with all other Capital Caring Health divisions to execute a plan for success engaging Capital Caring Health leadership as appropriate and where needed. Effectively plans and delivers positive, professional presentations that are brand-approved by Capital Caring Health Business Development and Marketing leadership. This always includes wearing appropriate business attire, using professional language and being courteous, through a professional business development market approach.   

Financial Stewardship:

Achieves productivity standards as defined by the organization and in alignment with best practices to achieve an appropriate return on investment (ROI). Is always prudent in the use of Capital Caring Health resources. Seeks creative ways to achieve better and higher quality results economically, after obtaining business development and operational leadership approval.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Supervisory Responsibilities:

The Hospital Relations Executive will have no direct supervisory responsibilities.

Experience Requirements

The Hospital Relations Executive must have 3-5 years of professional business development experience in an allied healthcare organization, with a strong preference for experience in a hospital, long term care, assisted living, in home care, or pharmaceutical environment.  Interest, knowledge and a passion for the hospice and palliative care field is preferred.  Other equivalent business development experience working in the post-acute environment and/or with payor source environments will be considered.

Education Requirements:

A Bachelor’s Degree in Business, Marketing or related field is strongly preferred, but not required.  Documented equivalent healthcare industry business development experience may also be considered.

Required Certificates and/or Licenses:

N/A

Overall Skills:

The Hospital Relations Executive must demonstrate excellent oral and written communication skills, in English, as well as an ability to organize and manage duties of the position within a defined timeframe and budget as required.  In addition, the Hospital Relations Executive must work both independently and contribute as part of a team demonstrating excellent interpersonal and collaborative communication skills, organizational skills and the ability to manage multiple tasks to execute a territory business development plan.  The Hospital Relations Executive must have a strong work ethic, present well and have an ability to communicate effectively with various levels of management, peers, vendors, and the public, within their market.

Physical/Mental/Emotional Skills:

The Hospital Relations Executive must see, hear, grasp, lift, speak, sit and walk or otherwise perform essential functions of the Hospital Relations Executive position with or without reasonable accommodations.  They must further have the mental and emotional ability, and maturity to work with death and the dying.  The Hospital Relations Executive must also possess customer service skills and flexibility to work with individuals under stress, in a fast paced and quickly changing environment, while under pressure to meet deadlines, and effectively recognize and appreciate diversity in the workplace.

Technological Skills:

The Hospital Relations Executive must demonstrate proficiency with Microsoft Word, Excel, Power Point, Outlook and/or other similar software packages and an appropriate CRM suite used to manage business development contacts and relationships.

Reasoning Ability:

The Hospital Relations Executive must have the ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell and push, pull, lift/carry up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics are representative of those an employee would normally encounter while performing the essential functions of this job in an office or in the field conducting business development activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hospital Relations Executive works in a business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.