At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Support product development process by having a clear product requirement about product rules, process flow and every possible scenario and coordinating all relevant parties whom involving in system readiness both users and IT team to ensure the new product initiative are ready by the launch date and including the Day 2 items completion, if any.

Roles and Responsibilities:​

• Propose inputs to supervisor to be discussed with the Product Specialist on the detailed product rules & transaction process flow of the new product feature or new product benefit including potential scenarios variations happen. This will provide clarity for both users in defining their detailed requirements & test cases and for IT in system setup.
• Check the draft of product spec and policy data document to obtain review the supervisor before it is shared to IT and users.
• Work closely with IT team to set timeline & monitor the progress of system readiness to avoid delay of product launch.
• Held in-depth discussion with Users and IT team to align understanding of the new product’s feature and benefit. Also support IT team during system assessment of user requirement by giving clarification if any queries about the product specification.
• Collect & review user requirements from all the users and test scenarios that submitted by the users to ensure alignment with the updated product spec before submitting it to IT team.
• Work with IT team and users to plan and ensure users executing system testing on schedule and the user’s testing understand about the product feature and benefit.
• Prepare the Day 2 approval (if any) to PSC self-assessment and Day 2 deck for PIC meeting and obtain review from the supervisor.
• Manage the completion of Day 2 product items (if any) and prepare the mitigation process for items that is estimated not ready yet within 3 months after product launch.
• Propose simple improvement of implementation process, in order to have a simpler product implementation process, reduce cost and a better quality.

Roles and Responsibilities:

Minimum 4-5 years of experience in the same role or relevant role such as business analyst or business process.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.