Boeing Warranty Contract Administration Specialist

Company:

The Boeing Company

Boeing Warranty is seeking a Contract Administration Specialist (Experienced or Senior) to work as part of the Boeing Warranty team in Renton, WA (Charleston, SC).

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite one of at the listed locations.

The role will support Boeing Commercial Airplanes (BCA), Boeing Global Services (BGS), and Boeing Defense, Space and Security (BDS) products. This role ensures the timely, accurate, and fair administration of Boeing Warranty in accordance with contractual obligations, company policies, and aviation regulations.

 

Position Responsibilities:

•  Supports the Boeing Warranty team in delivering world-class, post-delivery support to Boeing customers

Claims Administration:

• Administers customer warranty claims, making contractual determinations and authorizing financial remedies

• Acts as the primary contact for senior customer counterparts on warranty issues

• Manages relationships with airlines, Maintenance and Repair Organizations (MROs), and leasing companies in the region

• Analyzes and authorizes statements of work related to warrantable defects, ensuring comprehensive customer communication

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Warranty Decision Leader:

• Leads and mentors a team of Warranty Administrators and Specialists

• Coordinates with peers and internal teams to resolve warranty items

• Develops pro forma agreements and revises template letters to support the Boeing Products and services

• Facilitates contract dispute resolutions regarding warranty obligations

Process Lead:

• Manages daily workloads and priorities for Senior Warranty Administrators and/or Engineers

• Develops team expertise and decision-making skills while staying updated on industry trends

• Provides insights to Sales and Customer Support, anticipating issues and developing solutions

 

Basic Qualifications (Required Skills/Experience):

• Bachelor’s Degree or higher

• Ability to travel domestically and internationally as needed (10% of the time)

• 3+ years of experience working independently and in teams, using effective analytical, collaboration, communication, organizational, and leadership skills

 

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience or an equivalent combination of education and experience

• 10+ years of experience or an equivalent combination of education and experience

• Master’s Degree or higher

• Experience in business related function including but not limited to: Contracts, Finance, Engineering, Procurement, Warranty, and/or Program Management

• Experience in project management, process management, work management, problem solving and metric design and development desired

• Experience using strong verbal and written communication and interpersonal skills

• Ability to persuade and negotiate successfully, at all organizational levels, particularly given the need to work on a cross-functional basis

 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range (Experienced, Level 3): $78-200 - $112,700

Summary pay range (Senior, Level 4): $98,600 - $142,600

Summary pay range (Senior, Level 5): $119,00 - $172,500

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

If the successful candidate is not a “U.S. Person“ (as defined by 22 C.F.R. § 120.15 “U.S. Person” includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non-U.S. persons, is contingent upon the company’s ability to secure and maintain the necessary export control authorization.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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