Service Engineer

Posted:
8/26/2024, 5:00:00 PM

Location(s):
Beijing, Beijing, China ⋅ Beijing, China

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

  • Maintenance and Servicing Equipment.
  • Plan for correct tools and parts required to perform tasks, according to all work procedures.
  • Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
  • Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
  • Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
  • Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
  • Uses knowledge and experience to solve standard problems for customers.
  • Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
  • Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
  • Occasionally collect technical feedback in Sales Area (inputted into Database).
  • Assign simple tasks to junior staff and guide them in their completion.
  • Coach customer technicians on basic servicing and maintenance principles.
  • Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards

Your Profile

  • 3-6 years related service experience
  • University degree or equivalent experience that could replace a portion of the educational requirement.
  • Understand the key business driver, understand rock tools application help sales won order through service.
  • Evaluate and use suitable methods, tools and processes. Contribute to sharing of best practice within own area.
  • Require diverse knowledge and experience in own discipline nad broadens capacity.

Application:

Send your application no later than Nov 30, 2024.Read more about Sandvik Group and apply at home.sandvik/career (Job ID:R0070382).

For further information about this position, please contact: