Posted:
7/9/2024, 5:00:00 PM
Location(s):
England, United Kingdom ⋅ Warrington, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Within this role, your main tasks will be:
Handling customers via (Email and/or phone) about quotation queries
Raising third party quotations for work sent in via service, engineers or RSMs
Chasing of off hire inspections / end of contract quotations
Regular quote monitor checks to send, amend or fix issues with quotations
To optimise the communication and operational links between the engineer service field team and service control
To create and chase down quotes to customers to ensure all quoted works are approved and actioned correctly
Management of all reactive, planned and outstanding engineer tasks
To effectively communicate all trucks out of service to ensure customers are kept up to date with progress
Answering and dealing with incoming telephone calls and enquiries.
To conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business, revenue and profit growth for the business.
To undertake this role in compliance with Health and Safety requirements
Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position
To fulfil this role, you will:
Be an excellent communicator with first class customer handling skills
Have experience of working within a fast paced customer service environment
Have a confident and pleasant telephone manner
Possess strong decision making and prioritisation skills
Be committed and self-driven
Be a team player, with a flexible approach to their workload
Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
Able to work under pressure and achieve deadlines and targets.
Have exceptional organisational skills
Website: https://willenbrock.de/
Headquarter Location: Bremen, Bremen, Germany
Employee Count: 501-1000
Year Founded: 1992
IPO Status: Private
Industries: Freight Service ⋅ Leasing ⋅ Rental ⋅ Wholesale