Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking, and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales. The Specialist is responsible for troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends. This role requires strong analytical skills, excellent communication abilities, and a solid understanding of sales support processes.

Responsibilities:

Sales Support
• Provide administrative support to sales team
• Assist in creating and maintaining sales materials
• Coordinate sales meetings and manage calendars

Customer Service
• Respond to customer inquiries and concerns
• Process orders and track shipments
• Handle customer complaints and escalate to appropriate parties

Data Management
• Organize and maintain customer database
• Generate and analyze sales reports
• Keep track of inventory and sales numbers

Marketing Support
• Assist in creating and distributing marketing materials
• Coordinate and attend trade shows and events
• Conduct market research and gather competitor information

Training and Development
• Train new sales team members on processes and procedures
• Continuously update and improve training materials
• Provide ongoing support and guidance for sales team

Collaboration
• Work closely with sales team to achieve company goals
• Communicate and collaborate with other departments
• Participate in team meetings and provide input and ideas

Problem Solving
• Identify and troubleshoot issues for customers and sales team
• Find solutions to improve sales processes and efficiency
• Assist in resolving conflicts and handling difficult situations

Organization
• Keep track of deadlines and prioritize tasks
• Maintain and update sales documents and records
• Ensure all necessary materials are readily available for sales team

Continuous Learning
• Stay updated on industry trends and product knowledge
• Attend training and development opportunities
• Continuously improve skills and knowledge to better support sales team.

High Impact Behaviors:
• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:
• Bachelor’s in Business, Marketing, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Experience in developing and implementing sales strategies and plans.
• Knowledge of experimental design and statistical analysis techniques.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.