Job Description:

The Impact You’ll Make in this Role

As a CO Analyst - Customer Care with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat. 

• Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more. 

• Proactively managing blocked orders to ensure smooth operations. 

• Collaborating with the business to enhance customer relationship management using Salesforce functionalities. 

• Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement. 

• Monitoring work queues for new requests, ensuring timely and efficient handling. 

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Bachelor's degree or higher from an accredited university 

• 1-2 years of equivalent work experience in Customer Service, Order Management, Complaints Handling, Customer Issue Resolution, Logistics, Marketing 

• Proficiency in English, Polish, and German at a minimum of B2+ level

• Previous experience working with ERP or CRM platforms (especially SAP and SalesForce) are nice to have 

• Ability to manage change including quickly adapting to new systems and processes.

Job specifics:

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Does this opportunity and our innovative 3M culture align with your career aspirations? 

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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