Date Opened: Thursday, March 19, 2026 12:00 AM

Close Date: Thursday, April 02, 2026 12:00 AM

Department: General Services Department

Salary: $24.00 - $24.02 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position, located within the Shelter Operations Division of Animal Care and Control, is responsible for the daily care and well-being of animals in a kennel, including feeding, cleaning, exercising, and monitoring their health. They ensure a safe, clean, and comfortable environment for animals.

Major Duties and Responsibilities:

• Feeding and Watering: Providing animals with food and water according to their individual needs and schedules. 

• Cleaning: Maintaining clean and sanitary living spaces for animals, including kennels, cages, and common areas. This involves cleaning up waste, changing bedding, and disinfecting surfaces. 

• Exercise and Play: Ensuring animals get adequate exercise and playtime, including walks, runs, or supervised play sessions. 

• Monitoring Health: Observing animal behavior and physical condition, reporting any signs of illness or distress to supervisors or veterinary staff. 

• Administering Medications: Providing medications or treatments to animals as directed by a veterinarian or supervisor. 

• Customer Service: Interacting with community members and volunteers visiting the animal kennel areas. 

• Sanitation: Maintaining a clean and organized work area, including storage and cleaning supplies. 

• Record Keeping: Maintaining accurate records of animal care, including feeding schedules, medication administration, and observations. 

• Inventory Management: Keeping track of food, supplies, and medications, and notifying supervisors when items need to be reordered. 

• Emergency Response: Being prepared to handle emergency situations, such as animal injuries or illnesses. 

Knowledge, Skills & Abilities:

• Knowledge of administrative & clerical procedures / systems such as word processing, managing files & records, and other office procedures & terminology 

• Demonstrate approachability dealing with the public 

• Ability to comfortably handle animals with behavioral issues which may include shyness & fearfulness 

• Ability to problem solve effectively & efficiently 

• Ability to communicate clearly & concisely, written / verbal communication 

• Ability to routinely lift up to 100 lbs 

• Ability to perform strenuous manual labor 

• Ability to work independently & as member of team 

• Ability to work on weekends / holidays / varying shift times 

• Ability to work indoors & outdoors in all weather conditions 

• Ability to work with physically strong dogs 

• Ability to bend / stoop / hike / walk / kneel / lift 

ADA and Other Requirements:

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

•        Remaining in a stationary position, often sitting or standing for prolonged periods

•        Continual movement throughout the workday daily to interact with staff and accomplish tasks

•        Communicating both verbally and written to exchange information

Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers

•        Light to moderate lifting and carrying

•        Lift up to 100 pounds  

•        Ability to operate office equipment, such as computer, copier, fax machine, and phone 

Sensory Requirements:

•        Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.

•        Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

•        Comprehensive written information in work-related documents.

•        Ability to hear, understand, and distinguish speech.

Working Conditions:

Disagreeable working conditions. Continuously exposed to several elements such as noise, intermittent standing, walking: and occasional pushing, carrying, or lifting.

Minimum Qualifications:

• High School Diploma or GED

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.