This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner. When you aren't picking orders and taking them out, there are various tasks you'll be asked to perform. You will be trained on the Service Desk to help there. You will be asked to fill milk and ice cream on Wednesdays and Sundays. You will be asked to run SCO from time to time. You will be trained on how to date check, and help lead our EDM program.

Here’s what you’ll do: 

• Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders. 

• Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.). 

• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction 

• Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items. 

• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed). 

• Report customer issues, shorts, overages, damages to store management immediately. 

• Research and resolve customer complaints/problems in an appropriate and timely manner. 

• Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met. 

• Responsible to provide focused and effective customer service.

• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction. 

• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes. 

• Follow all PPE and Safety Guidelines

• Follow all Food Safety and Cleaning Expectations

• Follow Guest Experience Guidelines

• May be assigned tasks in other departments based on customer experience need

• Additional responsibilities may be assigned as needed
   

Here’s what you’ll need:  

• High school diploma or GED (preferred) 

• One year of retail or related experience preferred. 

• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.  

• Strong organization and prioritization skills.  

• Ability to make decisions and solve problems.  

• Good leadership and training skills.  

• Ability to develop knowledge of products and store layout for efficient picking procedures.  

• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).  

• Ability to work a flexible schedule based on the needs of the department.