Job Summary

The Red Hat Experience Engineering (XE) team is looking for a talented UX Researcher/Data Analyst with a passion for turning user data and measures into compelling insights and recommendations, a solid understanding of user research methodologies, and the ability to partner effectively with a wide variety of internal stakeholders. To be successful in this role, you should have an established track record of identifying and advocating for user needs based on usage/behavioral data and other types of collected feedback. You will be accountable for helping to monitor the usage of our existing AI solutions and conduct research to support the development of new solutions across the XE portfolio. You’ll play a key role in early prototyping of solutions, performing data and model exploration, and connecting across multi-disciplinary teams to understand problem statements and business success measures. You likely have experience gathering data from various sources, analyzing large datasets, and developing consumable data summaries and/or visualizations. This role will ideally be located with proximity to our Raleigh, NC office and willing to work in a hybrid environment, but may be flexible based on qualifications and provided that the candidate is open to significant US East Coast working hours.

 

Primary Responsibilities

• Work cross-functionally on data availability/collection, analysis, and reporting 

• Translate large volumes of raw, unstructured data into easily digestible formats

• Recommend ways to improve the design of our AI solutions to meet user needs based on their feedback

• Help create, maintain, and implement processes and documentation to increase the efficiency and scalability of the team

• Follow proper controls and governance for the use of customer and other confidential data

• Communicate data-related challenges and help to prioritize resolutions based on alignment with organizational goals

Required Skills & Experience

• Ability to critically analyze data, test hypothesis, and iteratively try new approaches

• Ability to modulate from detailed analysis to more big-picture trending depending on the business need and audience

• Experience advocating for user needs and using data to inform/prioritize next steps

• Knowledge of research methodologies and how to apply them effectively

• Solid grasp of data systems and how they interact with each other

• Bachelor's degree in a related field (e.g., UX Research, Data Science/Analytics) with 3+ years of relevant working experience or Masters degree with 1+ year of working experience

• Knowledge of customer support- and customer experience-related data and metrics is a plus

• Experience in a startup/fast-paced environment or Open Source project contributions is a plus

The salary range for this position is $83,840.00 - $134,150.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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