The Institutional Credit Management (ICM) team is a critical component of Citi’s First Line of Defense for wholesale lending and counterparty credit risk. ICM partners with businesses Citi-wide to ensure we have best-in-class risk and control capabilities to enable sustainable data quality from front office systems through downstream reporting systems. ICM also plays a key role in Citi’s Transformation efforts by helping to drive a Citi-wide focus on wholesale credit risk management. Through ongoing investment in processes, controls, systems, and governance, ICM continues to further embed consistency and best practices across Citi, driving closer alignment between our business and regulatory goals.

The Lending Transformation Program (LTP) is a key initiative within ICM and Citi's broader regulatory data remediation needs. The goal is to remediate the quality of the data on Citi's risk and regulatory reports as well as transform the end-to-end wholesale lending process which will consolidate all remediation efforts for loan product processing and establish a consistent target operating model with a focus on improved processes, controls, and enhanced technology to achieve best-in-class processing capabilities to support our client franchise.

ICM Lending Transformation is looking for a highly skilled and dynamic Transformation Manager (Program Management Lead) as part of the Target Operating Model project. Role includes working closely with various departments for collecting, processing, and analyzing data to support data-driven decision-making as part of the transformation projects. Strong analytical skill is a pre-requisite for the role, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Candidates should possess excellent communication skills, with the ability to present complex information in an accessible manner.

Responsibilities:

• Support the broader Lending Transformation Program (and stakeholders from Global Loan Operations and Transaction Management) on the design and implementation the program’s target operating model
• Assist in the planning and execution of transformation projects, ensuring they are delivered on time, within scope, and within budget. Track project progress, manage risks, and escalate issues as needed. Collaborate with project managers, developers, and other team members to ensure successful project delivery
• Analyze data to support decision-making and identify trends that may impact transformation initiatives. Create reports, dashboards, and presentations to communicate findings and recommendations to stakeholders. Work with management to prioritize business and information needs
• Lead working group calls to deliver organizational or process change
• Support the establishment and delivery of project governance, including preparation of materials
• Support program communication including internal stakeholders and communication
• Establish strong relationships with stakeholders across Citi at all levels, businesses, and locations
• Appropriately assess risks when making business decisions, using sound ethical judgment, while complying with both Citigroup policy and applicable laws, rules, and regulations
• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Oversees program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
• Ensures all areas of the program are appropriately staffed.
• Monitors program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Makes recommendations for training and development needs for assigned personnel.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management, accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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