Responsibilities

• Supervises and trains employees to ensure compliance with company standards.
• Conducts safety observations of on-job methods to ensure auditors are working safely and efficiently.
• Completes urgent, last-minute tasks as requested to meet operational needs.
• Commits to working alternative shifts when required to support business continuity.
• Performs daily testing of all Revenue Recovery units, which includes:
  • Lifting and lowering equipment.
  • Climbing stairs.
  • Safely entering and exiting secured conveyor belts.
• Monitors team performance and provide coaching for continuous improvement.
• Prepares and reviews daily, weekly, and monthly reports related to revenue recovery activities.
• Coordinates with other departments to resolve discrepancies and improve operational efficiency.
• Collaborates with partners within the same department to ensure alignment and smooth workflow.
• Ensures compliance with safety protocols and company policies at all times.
• Investigates and resolves issues related to revenue recovery processes and escalates when necessary.
• Develops and implements process improvements to enhance accuracy and productivity.
• Maintains accurate documentation of audits, safety observations, and corrective actions.
• Schedules and assigns work to team members based on operational priorities.
• Supports training initiatives for new hires and ongoing employee development.
• Responds to operational emergencies that affect Revenue Recovery and provides leadership during unexpected situations.

• Bachelor’s Degree or international equivalent – Preferred.
• Ability to lift up to 70 lbs. / 32 kgs.
• Availability to work flexible shift hours, including nights, weekends, and holidays as needed.
• Must commit to staying in the position for no less than one year.
• Strong oral and written communication skills.
• Working knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to work in a fast-paced warehouse environment.
• Management or supervisory experience – Preferred.
• Ability to work independently with minimal supervision and make sound decisions.
• Strong problem-solving and critical thinking skills.
• Excellent time management and organizational skills.
• Ability to adapt quickly to changing priorities and handle last-minute tasks.
• Demonstrated ability to collaborate effectively with team members and other departments.
• Commitment to safety protocols and compliance standards.