Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Proficiency in Spanish Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with the team to identify and implement process improvements. - Maintain accurate documentation of client interactions and issue resolutions. - Stay updated with the latest product knowledge and industry trends. - Assist in training new team members on system or application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to accurately diagnose and troubleshoot technical issues. - Knowledge of incident management and problem-solving methodologies. - Familiarity with ticketing systems and service desk tools. - Ability to prioritize and manage multiple client requests simultaneously. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor Degree is required.

Bachelor Degree

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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