Summary of Position:

IT Systems Software Analysis & Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System •Developing programming specifications, diagrams, and flowcharts •Writing code in lower-level programming languages to optimize the performance and efficiency of an organization’s IT platform/infrastructure •Configuring, customizing, diagnosing, and enhancing vendor systems software (e.g., operating systems software and utilities that manage access to peripherals, facilitate networking, manage memory allocation, manage file storage on hard drives, etc.) •Writing diagnostic programs to test integrated software/hardware systems and resolve system faults •Creating functional and technical documentation of systems software programs and code.

Key Responsibilities:

We are looking for an experienced Salesforce Service Cloud Developer with a strong background in LWC, Community Cloud, Apex classes, triggers, and integrations. The ideal candidate will design, develop, and implement scalable Salesforce solutions, automate business processes, and ensure seamless system integration. The role requires excellent communication skills to interact with stakeholders and manage the deployment of Salesforce applications effectively.

Key Requirements/Minimum Qualifications:

· Experience of 5-7 years with Bachelor’s degree.

· Design and Development: Architect, develop, and implement robust Salesforce solutions using Service Cloud, Lightning Web Components (LWC), and Community Cloud.

· Customization and Automation: Create custom Apex classes, triggers, and workflows to automate business processes and enhance Salesforce functionalities.

· System Integration: Develop and maintain integrations between Salesforce and other enterprise systems, ensuring data consistency and integrity across platforms.

· Deployment Management: Hands on the deployment process using deployment tools such change sets, or third-party tools like COPADO, ensuring smooth and error-free releases.

· Stakeholder Communication: Collaborate with business stakeholders to gather requirements, provide technical expertise, and deliver solutions that align with business needs.

· Quality Assurance: Conduct unit testing, troubleshoot issues, and optimize code for performance and scalability.

· Documentation: Maintain clear and detailed documentation for custom solutions, processes, and system integrations.

· Troubleshoot and resolve production issues promptly, providing tactical and strategic solutions or code changes as needed.

· Conduct root cause analysis on major problems and recurrent issues, implementing corrective actions to prevent future occurrences.

· Understand business complexities and provide technical resolutions to user problems, ensuring minimal impact on operations.

· Respond to critical production operational issues and collaborate with the Core team for resolution.

· Coordinate with different teams on integration points and facilitate resolution of related issues.

· Manage competing tasks and priorities effectively, demonstrating strong time management skills.

· Utilize tools like ServiceNow for incident monitoring and actioning.

· Effectively manage your work within Agile methodologies.

· Creating reports and dashboards within Salesforce and other related tools.

· Conduct Debug log analyses.