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Job Description:

Inside Sales Representative, GSC Costa Rica

Collaborate with innovative 3Mers around the world

As an Inside Sales Rep you will be responsible for developing and growing relationships with end users representing the Transportation and Energy Business Group’s product portfolio in a B2B sales environment through telephone sales, handling customer questions (inbound calls) and up selling and cross selling strategically aligned products. Utilizing detailed product knowledge to provide technical assistance to customers and assist them in identifying products to meet their needs. Meet monthly set goals through sales forecast, customer interactions, and data gathering.

The impact you will make in this role

• Grow 3M TEBG business through telephone sales
• Attain set outbound call activity in conjunction with expectations of the Inside Sales organization
• Responds to inbound customer inquiries and warm leads to provide solutions to end user
• Develop strategic approaches with the business area to attain sales quota, sales quality and sales productivity metrics
• Establishes and maintains customer contacts and relationships. Understands the customer’s business and applications to influence key decision makers
• Manage and analyze customer data, perform market and competition analysis
• Proficient in identifying market trends and account needs reacting to market activity and reach favorable sales goals
• Maintain and update a working Sales Plan with strategies and tactics to achieve annual sales forecast
• Drive campaigns created from division Marketers to grow new product sales and overall territory growth
• Introduces new products, and communicates promotions and value to relevant customers and prospects
• Demonstrates a proficient level of procedural and technical product knowledge to identify products that meet customer needs
• Works with Industrial Distribution when appropriate to grow collective account base
• Shares best practices with the team to promote a positive team environment

Your skills and Expertise

• Possess a bachelor’s or associate degree or equivalent experience
• Minimum of one (1) year of combined experience in sales and/or customer service is required
• Advanced English, written and spoken

Additional qualifications that could help you succeed even further in this role include:

• CRM experience/pipeline management
• Strong active listening skills
• Experience in selling through distribution channels
• Experience in selling into end user companies
• Three (3) years Inside sales or field sales experience highly desirable
• Excellent oral and written communication, including presentation skills
• Ability to work in a high volume, rapidly changing environment
• Ability to work in a team environment and willing to collaborate and compromise, including team leadership
• Strong organizational skills with the ability to stay focused on tasks
• Good interpersonal skills

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

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